We checked in 3/12/2019 at the hotel I must say that the young man that helped us did a great... read moreWe checked in 3/12/2019 at the hotel I must say that the young man that helped us did a great job accommodating us , considering the reservation wasn't what I wanted ! ( I booked through booking .com by mistake ) as I usually go directly through the hotel website anytime I book a reservation!
The room we had was great all the comforts of home , the staff was great very accommodating and the breakfast in the morning very nicely done ! On our last day they called us a cab to the airport it was so nice it just made it easier for our trip ! I would recommend Villa Herencia Hotel to anyone traveling to Old San Juan thank you for the wonderful stay at your beautiful hotel we will definitely stay again read less

3/17/2019

Beautiful Hotel Our family of four stayed at the CasaBlanca Hotel before departing on a cruise in late December. The hotel... read moreOur family of four stayed at the CasaBlanca Hotel before departing on a cruise in late December. The hotel reservation process was smooth and we stayed in the 2-bedroom Superior Suite. We had a balcony with a beautiful view of the city. Our suite was bright, spacious, modern, very clean and beautifully decorated. The hotel is in an excellent location and in walking distance to many great attractions. We felt very safe. We checked out at 11:00 am and the hotel kindly kept our bags while we explored Old San Juan on a segway tour. The staff was super friendly and the hotel is so full of charm and ambiance. There is a small bar and the cafe serves breakfast in the morning. Our room was on the 3rd floor, which is not currently serviced by an elevator. The staff made quick work of bringing all of our luggage to our room. This was a great experience for our family and I would definitely stay again in the future. More read less

1/08/2020

Staff were friendly and accommodating. Room
Was cleaned each day, staff called for taxi when requested . AC worked. Only... read moreStaff were friendly and accommodating. Room
Was cleaned each day, staff called for taxi when requested . AC worked. Only complaint was no working elevator but they put is on 2nd floor to help accommodate.

This hotel is ideally located in Old San Juan close to various restaurants and attractions read less

12/30/2015

One night stay for our family This hotel is in the heart of ‘old’ San Juan. We booked a family suite for a night after we... read moreThis hotel is in the heart of ‘old’ San Juan. We booked a family suite for a night after we disembarked from our cruise. The staff was very helpful and fluent in English. They let us stow our bags until our room was ready leaving us free to explore the city for a few hours.

The lobby was charming with three tv’s playing the movie Casa Blanca. There is a quaint little cafe where they do breakfast and dinner service (not included).

It is a very nice space with a door between our room and the kids’ room. We slept on a king while our two boys each had a twin bed to themselves. We had a balcony off the main bedroom that had a small table and two chairs overlooking the street below.

This was a great stay. With the spacious room, great service, and friendly staff we would definitely stay here again. read less

1/27/2020

The CasaBlanca Hotel is magical. A week after getting home, I am still thinking about how beautiful it is and... read moreThe CasaBlanca Hotel is magical. A week after getting home, I am still thinking about how beautiful it is and how kind the staff were to my mother. She has been taking Spanish classes in retirement and had so much fun testing her communication skills with the hotel employees -- especially the housekeeping staff. Staying here made our trip to Old San Juan very special. As mentioned in another review, if a large room size, strong water pressure, fast elevator, and luxury are important to you, then a chain hotel is probably a better fit. If you're less picky about that stuff, and you want a bit of magic, then the CasaBlanca Hotel is perfect. read less

6/03/2018

Absolutely lovely! So very cozy and welcoming! Located in the heart of OSJ! Outstanding location! I felt like a member of the Old San Juan community. Lots of destinations within walking distance. Thirty... read moreOutstanding location! I felt like a member of the Old San Juan community. Lots of destinations within walking distance. Thirty minute walk from Balneario de Escambron (the beach)! Loved everything about this hotel (architecture, design, staff,...). read less

12/12/2019

Step back into time with service and decor. This boutique hotel is a perfect place to unwind and enjoy Old San Juan. It has the decor ... read moreThis boutique hotel is a perfect place to unwind and enjoy Old San Juan. It has the decor of old morrocco with the hena lamps, hand carved wood furniture and wrought iron accents with middle eastern chandeliers.
The service is on a name basis and attentive.
The rooms are sleek and modern and beautiful! The hotel is centrally located to everything in Old San Juan. It was just wonderdul read less

3/05/2020

Very unique~! It was like taking a step back in time - The movie Casablanca plays in the lobby 24/7. The decor... read moreIt was like taking a step back in time - The movie Casablanca plays in the lobby 24/7. The decor is old world and lovely, The staff is wonderful and friendly. The rooms are very nice and the bathrooms too, Loved everything about it. And we could walk to it after our cruise read less

2/04/2020

CasaBlanca Hotel is an absolute gem both inside and out. Located in the beautiful Calle Fortaleza of Old San Juan,... read moreCasaBlanca Hotel is an absolute gem both inside and out. Located in the beautiful Calle Fortaleza of Old San Juan, this hotel offers an abundance of restaurants, bars, shops and attractions within walking distance. The staff, service and decor deserves no less than 10 stars. If you're renting a car for your stay, there is a huge 24 hour parking deck two blocks down for only $4!!! I loved every minute of my stay here and will definitely be returning! read less

3/26/2018

Quirky boutique hotel My husband and I decided to give Casablanca a try for 2 nights prior to our cruise out of San... read moreMy husband and I decided to give Casablanca a try for 2 nights prior to our cruise out of San Juan. Welcomed by Miguel, who was the ideal hospitality representative! Super friendly, always smiling, and offered help and suggestions easily.

Room was on ground floor, with balconies overlooking the street behind the hotel. Room was clean, but small. The A/C worked great! Small coffee maker In room with endless supply of coffee.

The walls are concrete, so can’t hear through them, but can hear occasional people through door, and can hear street noise at times. Overall, not bad though.

Cold water dispenser in lobby, so we could easily refill water bottles.

Casablanca is in the enter of everything, so this making walking a breeze.

Great experience.
More read less

3/07/2020

Very nice stay close to everything We really enjoyed our stay here. The front desk staff were very friendly. They held our luggage for... read moreWe really enjoyed our stay here. The front desk staff were very friendly. They held our luggage for several hours prior to check-in. The room were a nice size, bed was comfortablel AC worked great, and bed was comfortable. Also enjoyed the rooftop area.The best part was the location. So nice to walk outside and be close to everything. read less

3/21/2019

It was my first time in Puerto Rico to take part in the LoLa Challenge Race and the hotel staff... read moreIt was my first time in Puerto Rico to take part in the LoLa Challenge Race and the hotel staff couldn't have made things any easier. They gave us the best information about what and where to eat. They even had information about how to get to the race and other useful information. I highly recommend this place for a family vacation stay or if you're coming for the race. Another great thing that they offer is the tub's on the sixth floor. It's great to relax in after a day of running and the views are stunning. read less

9/09/2019

Stayed for 4 nights this past January. Had a fantastic stay. I spent a long time comparison shopping hotels in... read moreStayed for 4 nights this past January. Had a fantastic stay. I spent a long time comparison shopping hotels in the Old San Juan area and I can confidently say that Villa Herencia is probably the best value available. Here is what I loved:
Pros: Beautiful building, courtyard and roof - great way to relax if you don't want to sit in your room all day. Fantastic location. Walking distance to restaurants and historical sites. Friendly staff. Free continental breakfast. Clean room with windows facing the courtyard. Each room has an individual bathroom.
Cons (hardly worth mentioning): room was small, but I didn't spend much time there anyway, so who cares? Dim lighting. Not worth knocking off a star for either of these. read less

2/06/2019

CasaBlanca Hotel made our vacation in Old San Juan feel less like a visit and more like we had lived... read moreCasaBlanca Hotel made our vacation in Old San Juan feel less like a visit and more like we had lived in the area for years. Its location in the center of the city made everything within walking distance, from top restaurants to bars to historic places to visit. The room was quaint and cozy and the decor in the lobby was so quirky and eclectic. The front desk was helpful and gave us recommendations on places to see, food to eat, and bars to stop by at. There is no doubt I'll recommend this hotel to friends and family if they ever visit PR! read less

7/17/2018

Very quaint and classy hotel with tons of character. Old San Juan is a city to explore and Casa Blanca... read moreVery quaint and classy hotel with tons of character. Old San Juan is a city to explore and Casa Blanca embodies the charm and beauty of this town. Miguel was super helpful. Cannot wait to come back. read less

2/13/2018

What a BEAUTIFUL Hotel and Friendly Staff This was our first time at the CasaBlanca Hotel and we are already planning our next stay at this hotel.... read moreThis was our first time at the CasaBlanca Hotel and we are already planning our next stay at this hotel. We arrived very early and the staff checked us in and put our luggage in a storage area designated just to hold early arrival luggage. This left us free to head into the city and to our favorite restaurants for a great lunch and famous drink. We did have a room with balcony but next time we will not add this feature since it only has a view of the alley behind the hotel. We felt it was by far the best hotel we have visited in San Juan.

Regards,
Dale and Naomi More read less

1/01/2020

A Gem In Old San Juan This hotel is conveniently located in old San Juan. Walking distance to everything. Hosts were friendly and accommodating. Room was... read moreThis hotel is conveniently located in old San Juan. Walking distance to everything. Hosts were friendly and accommodating. Room was big, clean, and quiet. Upstairs bar is cozy although some loud drunks at the bar sort of ruined the experience. Stayed two nights and we definitely would return. read less

12/17/2019

One night pre-cruise Stayed here one night before our Carnival Fascination cruise. We had a small interior room. It's an old... read moreStayed here one night before our Carnival Fascination cruise. We had a small interior room. It's an old hotel but clean and well-maintained. Great location for exploring Old San Juan. We were able to walk with our luggage down to the cruise port (about 3 blocks). Front desk staff was super friendly and helpful. They even offered to store our bags for a few hours after our cruise since we had a late flight. read less

1/01/1970

Customer service was excellent!! Staff exceeded expectations. Beautiful and clean. can't wait to be back!!! Thanks guys!!!

11/20/2019

Cute hotel in old san juan It’s like a little boutique hotel set amongst the picturesque streets of old san juan.
Its a very busy street so... read moreIt’s like a little boutique hotel set amongst the picturesque streets of old san juan.
Its a very busy street so have to be quick getting in and out of taxi, but as soon as you enter its quiet n calm.
Reception staff were super friendly and helpful with any questions we asked.
The rooms are a little small, hard to open 2 suitcases on floor, so moved our bed over to allow the room!
Location excellent if you want to be in historical old town! read less

7/28/2019

A perfect little hotel. Comfortable and very charming. The rooms are small but just what you need. It's right in... read moreA perfect little hotel. Comfortable and very charming. The rooms are small but just what you need. It's right in a very quaint part of VSJ. Highly recommend. read less

2/06/2016

This place is really neat. I'm used to getting a lackluster room when I book last-minute through a third-party site,... read moreThis place is really neat. I'm used to getting a lackluster room when I book last-minute through a third-party site, but even though I did that, I got an end room with windows on three sides and killer views. I'm a natural light fanatic, and this old building seems to have lots of windows (or at least translucent light shafts) wherever possible. (Speaking of light, the light fixtures in room are soft light, not garish florescents; though the room was a tad dark -- could have used another lamp.)
The decor is really well done. The Casablanca movie theme had the potential to be heavy-handed and gimmicky, but it doesn't feel that way -- rooms and common areas are done up in a stylish, vaguely Moroccan way (fans of the movie will appreciate the themed touches; those who don't care won't be annoyed by them). Our room had great built-in features (like a wooden desk with a view of the fort), wooden shutters, etc. and nice furnishings, bedding, etc.
Roof deck is sweet! Also, the higher-floor (3rd-5th?) rooms at the ends (like room numbers A and G) should have best views of the fort, as well as street (A) and port (G).
Staff was very friendly.
Everything in Old San Juan is very walkable, so the location is fine.
I really feel like we got a great value. read less

2/21/2018

This hotel was perfect for my needs. It was at an incredible location in Old San Juan – right near... read moreThis hotel was perfect for my needs. It was at an incredible location in Old San Juan – right near lots of tourist attractions. It was better priced than other similar hotels in the area. The staff was very helpful and friendly. The hotel was also very quaint and romantic. There are tubs on the roof which are very romantic to bathe in. My room was not very big, but it had everything I needed, and I wouldn’t have needed more space. Overall, I really enjoyed my stay and would definitely recommend this hotel to others! read less

3/15/2020

Loved this hotel! Stayed for a week over summer and enjoyed the rooftop very much! Great spot and excellent service.

12/23/2017

I really can't for the life of me find anything to complain about with the CasaBlanca. When we checked in,... read moreI really can't for the life of me find anything to complain about with the CasaBlanca. When we checked in, we were greeted by the friendliest and most helpful individual. When I expressed disappointment that we didn't get the room with a view we had requested upon reservation, he promptly swapped our reservation for a 5th floor room next to a lobby with a crystal clear view of El Morro. Each room is uniquely and individually appointed, and you never get the same environment or decor twice. From the pictures, you can gather that some rooms are more luxurious than others, but all are impeccably clean, fun, and lovely.

We waffled and waffled about this decision between the Mosaic Art Suites, CasaBlanca, and El Convento, and I'm so pleased we chose CasaBlanca. The location is unbeatable, the rooftop views (and tubs -- you simply MUST give them a try....we totally fell asleep in them) are breathtaking, and the hotel itself is just super, super cool. Side note: they installed a lovely glass elevator last month, so stairs should no longer be a deterrent for less mobile patrons.

Here's my only complaint: if you're like us and rented a car in order to get to El Yunque rainforest, parking is a B-I-T-C-H (seriously). Via many online recommendations, we mostly parked in Dona Fela, but found that an even better option is the Covadonga Parking Garage down the street for a better price (but it's only open to the public at certain times). Make sure you always have cash if you're going to opt for a car and thus the Old San Juan parking garage experience. read less

5/20/2016

The essence of what a boutique hotel should be. You won't regret it. Most rooms don't have... read moreThe essence of what a boutique hotel should be. You won't regret it. Most rooms don't have windows but that's overcome with the service, elegance, and unique decor. read less

1/03/2015

Great experience The entire staff is friendly, helpful, and very professional. Micheal went above and beyond to help us and make sure... read moreThe entire staff is friendly, helpful, and very professional. Micheal went above and beyond to help us and make sure we taken care of. His help made our stay both in and out of the hotel a great experience read less

11/27/2019

Great hotel at a great price! This hotel was perfect for my needs. It was at an incredible location in Old San Juan – right near... read moreThis hotel was perfect for my needs. It was at an incredible location in Old San Juan – right near lots of tourist attractions. It was better priced than other similar hotels in the area. The staff was very helpful and friendly. The hotel was also very quaint and romantic. There are tubs on the roof which are very romantic to bathe in. My room was not very big, but it had everything I needed, and I wouldn’t have needed more space. Overall, I really enjoyed my stay and would definitely recommend this hotel to others! read less

3/15/2020

During protest great hotel We happened to be in Old San Juan during the first week of the protests.
This hotel is quiet, even... read moreWe happened to be in Old San Juan during the first week of the protests.
This hotel is quiet, even though it’s ON THE PROTEST STREET!
It was safe. The staff assisted in all of our needs.
This is a quaint beautiful hotel. Clean-daily housekeeping did a great job. The staff-ALL (especially the males ) were great. Offered suggestions and just visited with us.
The rooms were so quiet. We had a balcony room and never heard any noise when the balcony door was closed.
The AC worked great. Water was hot. Shower was good.
Beds were very nice.
We had the suite-King room, and adjoining 2 twin bed room. It’s a large room.
We went up to the rooftop just to check it out but the bath tubs didn’t interest us.
The halls and lobby are beautifully decorated.
Without a doubt, we will stay here again.
You can’t beat the location. And you can’t beat the service. read less

7/24/2019

"Here's looking at you, kid" So, the famous movie quote, "Here's looking at you, kid" simply means that he's glad she's there, that she looks... read moreSo, the famous movie quote, "Here's looking at you, kid" simply means that he's glad she's there, that she looks beautiful.
And that "she" is - a beautiful boutique hotel in the heart of Old San Juan. From the funky, eclectic design of the main Lobby to the large spacious rooms my family and I were glad we stayed there.
The beds were comfortable and the air conditioning provided us a relaxing pre-Cruise stay.
Thank-you Casablanca Hotel - you helped bring the charm and beauty of Old San Juan into our hearts!! read less

11/16/2019