My husband and I stayed here for two nights on our tour of PR and loved it. Miguel was... read moreMy husband and I stayed here for two nights on our tour of PR and loved it. Miguel was extremely helpful, and it was a great location within OSJ. No elevator and small rooms - no matter - we packed light. Lots of character, rooms were clean and comfortable. Will definitely be returning. read less

4/04/2015

We had a blast! Front desk personnel are awesome. Service and Food are outstanding.

11/22/2019

Beautiful rooms and upstairs patio , great location and friendly staff, we had a great time here!

7/17/2016

Feels like a hotel in Old San Juan should feel From the minute you walk in the door, you feel like this is a unique hotel. You are welcomed... read moreFrom the minute you walk in the door, you feel like this is a unique hotel. You are welcomed as if you are home. We have stayed here twice and each time the staff gives great recommendations for local food and entertainment. They have recently renovated and the balcony rooms in the back are beautiful! The bar upstairs is interesting and good for an end of the night cocktail.
They will hold your bags for you before checkin or after checkout while you explore the city. read less

2/04/2020

Love this hotel! Lovely decor. Very cozy. Centrally located and close to everything. The staff is friendly and very... read moreLove this hotel! Lovely decor. Very cozy. Centrally located and close to everything. The staff is friendly and very helpful. We will stay here again when we come back to San Juan. read less

11/25/2019

Beautiful and Romantic. Wonderful service we arrived late at night in the middle of crazy traffic. Once we we're let... read moreBeautiful and Romantic. Wonderful service we arrived late at night in the middle of crazy traffic. Once we we're let in all if my stress and anxiety rolled away. I felt like I stepped into a secret castle. The service was so pleasant and kind. read less

7/26/2014

In the center of old San Juan, balcony, cigar shops, restaurants. Everywhere is within walking distance. Friendly service. Parking is close

7/14/2019

Clean and quirky! Such a cute place to stay and the staff was SO friendly and helpful. I want to... read moreClean and quirky! Such a cute place to stay and the staff was SO friendly and helpful. I want to live here! 🙂 read less

6/20/2017

Wow....this hotel is BEAUTIFUL! I am so happy with it! The pictures really don't do it justice. You have to... read moreWow....this hotel is BEAUTIFUL! I am so happy with it! The pictures really don't do it justice. You have to come and stay here to see for yourself. I honestly can't imagine staying anywhere else and plan on coming back next year.

My husband and I are stayed here for our honeymoon. He booked this really quick. Even though the pictures were amazing, I was hoping it looked just as good in person....and it does and then some!

The staff is extremely helpful and friendly! I like that they have continental breakfast. This is the perfect spot for a romantic getaway. I feel at peace here and I need that after planning my wedding for 2 years....it's the best place to come to and relax. It is also very close to restaurants, shops, and the beach. read less

7/11/2017

Let me start out by saying, some of the photos do not do the property justice. The quaint 8 room... read moreLet me start out by saying, some of the photos do not do the property justice. The quaint 8 room , 2 rooftop suite hotel is magnificent.

Charming is a basic description. I am in love !!!!
Each room is different and yet the property keeps the same rustic Spanish feel. As the Front reception agent said, " It allows you to feel Old San Juan."

We stayed in the King upgrade with twin daybed in a stepdown room. The same room holds a straight back chair in one corner and an armoire. This is also equipped with a pack n play, umbrella, and iron with board.

The price, locations, and staff make it a "No brainer " read less

3/31/2015

Very unique~! It was like taking a step back in time - The movie Casablanca plays in the lobby 24/7. The decor... read moreIt was like taking a step back in time - The movie Casablanca plays in the lobby 24/7. The decor is old world and lovely, The staff is wonderful and friendly. The rooms are very nice and the bathrooms too, Loved everything about it. And we could walk to it after our cruise read less

2/04/2020

2 Nights pre-cruise My husband & I stayed here for 2 nights prior to our cruise. We were both very pleased with the... read moreMy husband & I stayed here for 2 nights prior to our cruise. We were both very pleased with the level of service we received. Our flight arrived early on the 8th. Michael (night shift coordinator) was on duty when we arrived. He stored our luggage and suggested a great cafe to go have breakfast. When we returned Jorge the daytime service coordinator was on duty. For a very small fee we were able to have early check in as they had a room made up for us while we were at breakfast.
Other members of our group arrived later that afternoon, & Jorge made sure they knew where to find us.
The rooms are not large and amenities in the room are limited. That said, it is very clean & the staff was outstanding. We would definitely stay here again. read less

1/01/1970

My experience has been amazing. The staff was friendly and professional. The rooms are clean, well decorated and have beautiful... read moreMy experience has been amazing. The staff was friendly and professional. The rooms are clean, well decorated and have beautiful balcony views. The hotel also serves breakfast in the Mornings. I will always stay here whenever I'm in Puerto Rico. read less

9/23/2019

We had last minute travel changes thanks to Hurricane Dorian. Thankfully, with the help of my in-laws, we were able... read moreWe had last minute travel changes thanks to Hurricane Dorian. Thankfully, with the help of my in-laws, we were able to get a reservation at this adorable boutique hotel. From the moment we entered and waited to check-in at the desk, my husband and I fell in love with this business. The art is funky and eclectic while instilling a "get to know your fellow travelers in the lobby" kind of vibe. The front desk staff we interacted with were both helpful and charming. Due to the impending storm during our stay, most of the local businesses were boarded up and closed our first day there. We were able to find a few restaurants that were open, all of which were slammed with a constant flow of customers but unfortunately were not able to find a supermarket open by afternoon. The man at the front desk was quick to run around (in the rain) to find out which bodegas were still open. We were not expecting this service but were extremely pleased and he was able to point out exactly where they were on the map available at the front desk. The tubs on the roof were lovely, albeit a bit cold after being rained on all day. All in all, we loved their hospitality and have already discussed returning to Old San Juan and staying here on future Caribbean trips. read less

9/09/2019

A Gem In Old San Juan This hotel is conveniently located in old San Juan. Walking distance to everything. Hosts were friendly and accommodating. Room was... read moreThis hotel is conveniently located in old San Juan. Walking distance to everything. Hosts were friendly and accommodating. Room was big, clean, and quiet. Upstairs bar is cozy although some loud drunks at the bar sort of ruined the experience. Stayed two nights and we definitely would return. read less

12/17/2019

Beautiful hotel in Old San Juan My husband and I spent the last night of our honeymoon here and it did not disappoint. First of all... read moreMy husband and I spent the last night of our honeymoon here and it did not disappoint. First of all it's in the perfect location if you want to be able to walk to any restaurant/shop in Old San Juan. The hotel is beautifully decorated and styled and is clean. My only complaint would be the musty smell in our room, I suppose this is probably standard in any of the hotel rooms around the area though. Staff was extremely kind and helpful. read less

7/15/2019

This hotel looked straight out of HGTV. The decor is beautiful. You can't go wrong here, especially for... read moreThis hotel looked straight out of HGTV. The decor is beautiful. You can't go wrong here, especially for the price. Our room was small, but, it didn't bother us. It looked exceptionally clean. The soaking tubs on the roof are a great amenity. The staff was awesome. Location is great. Great place to stay while in Old San Juan. read less

7/28/2017

CasaBlanca Hotel made our vacation in Old San Juan feel less like a visit and more like we had lived... read moreCasaBlanca Hotel made our vacation in Old San Juan feel less like a visit and more like we had lived in the area for years. Its location in the center of the city made everything within walking distance, from top restaurants to bars to historic places to visit. The room was quaint and cozy and the decor in the lobby was so quirky and eclectic. The front desk was helpful and gave us recommendations on places to see, food to eat, and bars to stop by at. There is no doubt I'll recommend this hotel to friends and family if they ever visit PR! read less

7/17/2018

The CasaBlanca Hotel is magical. A week after getting home, I am still thinking about how beautiful it is and... read moreThe CasaBlanca Hotel is magical. A week after getting home, I am still thinking about how beautiful it is and how kind the staff were to my mother. She has been taking Spanish classes in retirement and had so much fun testing her communication skills with the hotel employees -- especially the housekeeping staff. Staying here made our trip to Old San Juan very special. As mentioned in another review, if a large room size, strong water pressure, fast elevator, and luxury are important to you, then a chain hotel is probably a better fit. If you're less picky about that stuff, and you want a bit of magic, then the CasaBlanca Hotel is perfect. read less

6/03/2018

Wedding We stayed at this hotel before a wedding which was close by, we were so pleased with the staff they... read moreWe stayed at this hotel before a wedding which was close by, we were so pleased with the staff they were fantastic. Everything was clean and everything we needed was addressed immediately. My husband left his glasses and we were notified and they were so kind to mail them to us. This hotel is close to shopping, food and easy walking around old San Juan. This hotel is receiving an A+! read less

10/19/2019

Great location right in the middle of everything We went for Puerto Rico for the Ironman 70.3 race. Although the race was canceled due to the virus,... read moreWe went for Puerto Rico for the Ironman 70.3 race. Although the race was canceled due to the virus, we were already there. Casablanca Hotel was the perfect setting for a relaxing getaway. Shops, restaurants and forts are within walking distance. Staff was supper friendly, giving us advise on restaurants and locations to visit. Super cute bar and a wonderful rooftop to sit down and enjoy our drinks.
Rooms were spacious and clean. Since we had to leave early, we were going to lose one night's fee. However, the hotel refunded us that night.
We will go back to CBH next time we are in Puerto Rico. I totally recommend this hotel. read less

3/15/2020

Staying at Villa Herencia made my feel like a princess. My boyfriend and I had the pleasure of staying three... read moreStaying at Villa Herencia made my feel like a princess. My boyfriend and I had the pleasure of staying three nights here on a recent visit to Old San Juan. We first stayed two nights at the beginning of our trip and decided to stay an extra night at the end of our trip because we loved it so much. There are 8 rooms, each with a mix of contemporary and antique decor, some with high ceilings, exposed wooden beams and old floor tiles. The front desk staff was helpful and the breakfast was excellent. Breakfast is served in the dinning room with a high ceiling and exposed wood beams on a 16+ person table. I loved the eclectic mix of zebra stripped chairs, contemporary paintings and the chandelier above. Breakfast included coffee, tea, juice, cereal, yogurt, fruit and three different types of delicious fresh baked bread. Old San Juan is easily navigated by foot but if you need to park a car there is a lot close by run by El Convento that offers a special rate for guests of Villa Herencia. Other perks to Villa Herencia included the roof deck with shade, a sweet smelling courtyard, an avocado tree, luxurious beds and hearty AC systems in each room.. read less

4/19/2013

Absolutely nice people, friendly service. The decor of the hotel is fab of the fab, almost feel like lost in... read moreAbsolutely nice people, friendly service. The decor of the hotel is fab of the fab, almost feel like lost in 16th century Europe with a hint of Caribbean. Really made my first day in San Juan! Oh, good price and good location as well~ read less

12/08/2016

It was my first time in Puerto Rico to take part in the LoLa Challenge Race and the hotel staff... read moreIt was my first time in Puerto Rico to take part in the LoLa Challenge Race and the hotel staff couldn't have made things any easier. They gave us the best information about what and where to eat. They even had information about how to get to the race and other useful information. I highly recommend this place for a family vacation stay or if you're coming for the race. Another great thing that they offer is the tub's on the sixth floor. It's great to relax in after a day of running and the views are stunning. read less

9/09/2019

Great hotel Stayed there during the hurricane and could not believe how helpful and friendly the staff was. The facilities are amazing.... read moreStayed there during the hurricane and could not believe how helpful and friendly the staff was. The facilities are amazing. I loved the roof top tubs and views. The rooms are very nice, four poster beds. The bar top notch. read less

3/17/2019

Great Service We loved the mix or antique and modern. Antique furniture in the rooms and lobby balance with the new amenities... read moreWe loved the mix or antique and modern. Antique furniture in the rooms and lobby balance with the new amenities made for a great place. The staff was awesome in their helpfulness and recommendations. Cudos to Christian, Romel, Kyo and Adam for making our stay great and their directions and help getting around. Super friendly atmosphere at all times. read less

9/21/2019

A most enjoyable place to stay !! Staff went out of their way to take care of us including helping... read moreA most enjoyable place to stay !! Staff went out of their way to take care of us including helping with a minor medical situation.
They are in the process of expanding so some services were limited (restaurant food options mostly) but the rooms are comfortable the views from the roof are not bad ( better if not for taller buildings in the way) the rooftop tubs looked interesting unfortunately we were too busy exploring we never found the time to give them a try so now we have another reason to visit again. read less

1/18/2019

Quick stop before a cruise. Read a lot of mixed reviews for this place and often decide to judge for myself. This place is wonderful,... read moreRead a lot of mixed reviews for this place and often decide to judge for myself. This place is wonderful, staff super friendly and helpful. We had a king suite in the south building and our friends had a queen in the north. The elevator didn't work in the south which was the single issue because we had to carry our luggage up and down stairs. Other than that, i would most definitely stay there again. read less

2/24/2020

Amazing Experience! This hotel from the reservation to the stay was above expectations!! The customer service when booking the reservation and then... read moreThis hotel from the reservation to the stay was above expectations!! The customer service when booking the reservation and then adding additional days, asking for an early check in was completed with no problems at all. Very friendly emails and customer service. Upon arrival we loved the look of the hotel! We spent 4 wonderful nights there and are looking forward to going back next year. We had the superior suite which included a king size bed and an adjoining room with twin beds -perfect for traveling with family. The balcony was an added delight. I am a diabetic and as there was no fridge in the room they kept my insulin in a fridge and I was able to obtain it every morning. Such service and always with a smile. The cleanliness and elevator were added bonuses. This hotel should be rated much much higher that it is! Thank you for making our stay so memorable! read less

2/22/2020

This hotel was perfect for my needs. It was at an incredible location in Old San Juan - right near... read moreThis hotel was perfect for my needs. It was at an incredible location in Old San Juan - right near lots of tourist attractions. It was better priced than other similar hotels in the area. The staff was very helpful and friendly. The hotel was also very quaint and romantic. There are tubs on the roof which are very romantic to bathe in. My room was not very big, but it had everything I needed, and I wouldn't have needed more space. Overall, I really enjoyed my stay and would definitely recommend this hotel to others! read less

3/15/2020