A most enjoyable place to stay !! Staff went out of their way to take care of us including helping... read moreA most enjoyable place to stay !! Staff went out of their way to take care of us including helping with a minor medical situation.
They are in the process of expanding so some services were limited (restaurant food options mostly) but the rooms are comfortable the views from the roof are not bad ( better if not for taller buildings in the way) the rooftop tubs looked interesting unfortunately we were too busy exploring we never found the time to give them a try so now we have another reason to visit again. read less

1/18/2019

Customer service was excellent!! Staff exceeded expectations. Beautiful and clean. can't wait to be back!!! Thanks guys!!!

11/20/2019

In the center of old San Juan, balcony, cigar shops, restaurants. Everywhere is within walking distance. Friendly service. Parking is close

7/14/2019

Cool place I enjoyed our stay here. Room was clean and spacious. Staff was friendly and informative. Hotel is located right on... read moreI enjoyed our stay here. Room was clean and spacious. Staff was friendly and informative. Hotel is located right on the middle of old San Juan. Walking distance to great local shops and restaurants! Great place to stay while waiting on a boat or touring old San Juan read less

10/14/2019

Awesome hotel in Old San Juan Beautiful boutique hotel in downtown Old San Juan. We stayed in a Jr. Suite that was super clean and decorated... read moreBeautiful boutique hotel in downtown Old San Juan. We stayed in a Jr. Suite that was super clean and decorated beautifully. Staff was friendly and helpful. Will definitely stay here again on our next visit. read less

3/02/2020

Very hipster chic vibe at this hotel. Quaint rooms that fully immerse you with it's historic Spanish colonial architecture. Definitely... read moreVery hipster chic vibe at this hotel. Quaint rooms that fully immerse you with it's historic Spanish colonial architecture. Definitely a first choice for those who love history and culture. I recommend booking online as it was a third of the price versus getting a reservation in person. read less

1/23/2019

What a great getaway! My stay at the Casa Blanca Hotel was great. We had a clean, comfortable room with delightful air... read moreMy stay at the Casa Blanca Hotel was great. We had a clean, comfortable room with delightful air conditioning. We has a balcony overlooking Calle Fortaleza. We had a rooftop area to view all four corners of Old San Juan. But most important . . . we experienced incredible hospitality. From Jorge welcoming us as we pulled up in front of the hotel, to the fabulous breakfasts prepared each morning by Denny, to the daily tour info from Miguel & Michael. From the first call to the hotel and Cynthia's assistance with our reservation, I just could not ask for more! Thank you to the whole Casablanca team! read less

10/28/2019

Great Experience! I stayed at this hotel for one night in Old San Juan and it couldn't have been better. I... read moreI stayed at this hotel for one night in Old San Juan and it couldn't have been better. I loved the eclectic but cozy vibes and décor in the rooms, rooftop, and lobby. The hotel is aslo in a great location within walking distance to all the Old San Juan attractions. Most important though was how hopsitable and helpful the staff were. Cynthia gave me so many wonderful restuarant reccomendations and directions and helped me and a couple at the hotel find a tour guide to El Yunque when our original guide canceled in the morning. As a solo traveler unfamiliar to Puerto Rico this was beyond helpful. They will also hold your luggage while you go explore. I would absolutely stay here again anytime I revisit Old San Juan. More read less

10/30/2019

Loved this place!! This hotel is adorable!! Loved the unique decor. Very clean!! You cannot beat the location. Central and within walking distance... read moreThis hotel is adorable!! Loved the unique decor. Very clean!! You cannot beat the location. Central and within walking distance of everything in Old San Juan. We also had breakfast there and it was delish. We had kids with us and they loved it as well. The people who work there were extremely kind and helpful. read less

10/22/2019

Staying at Villa Herencia made my feel like a princess. My boyfriend and I had the pleasure of staying three... read moreStaying at Villa Herencia made my feel like a princess. My boyfriend and I had the pleasure of staying three nights here on a recent visit to Old San Juan. We first stayed two nights at the beginning of our trip and decided to stay an extra night at the end of our trip because we loved it so much. There are 8 rooms, each with a mix of contemporary and antique decor, some with high ceilings, exposed wooden beams and old floor tiles. The front desk staff was helpful and the breakfast was excellent. Breakfast is served in the dinning room with a high ceiling and exposed wood beams on a 16+ person table. I loved the eclectic mix of zebra stripped chairs, contemporary paintings and the chandelier above. Breakfast included coffee, tea, juice, cereal, yogurt, fruit and three different types of delicious fresh baked bread. Old San Juan is easily navigated by foot but if you need to park a car there is a lot close by run by El Convento that offers a special rate for guests of Villa Herencia. Other perks to Villa Herencia included the roof deck with shade, a sweet smelling courtyard, an avocado tree, luxurious beds and hearty AC systems in each room.. read less

4/19/2013

Absolutely nice people, friendly service. The decor of the hotel is fab of the fab, almost feel like lost in... read moreAbsolutely nice people, friendly service. The decor of the hotel is fab of the fab, almost feel like lost in 16th century Europe with a hint of Caribbean. Really made my first day in San Juan! Oh, good price and good location as well~ read less

12/08/2016

Right in the heart of old San Juan! Walking distance to everything. We could even walk yo our cruise ship... read moreRight in the heart of old San Juan! Walking distance to everything. We could even walk yo our cruise ship with our luggage. The desk clerk was so nice and the Hotel was even nicer than the pictures. We showed up a day before our cruise and enjoyed the Forts. They will also hold your luggage after you check out so you can explorer while you are waiting to board your cruise! The rooftop deck has outside bath tubs to relax while enjoying a bottle of wine. We will be back! read less

10/11/2016

Casa Blanca hotel is a gem in Old San Juan on Calle Fortaleza. Casa Blanca is near many local shops,... read moreCasa Blanca hotel is a gem in Old San Juan on Calle Fortaleza. Casa Blanca is near many local shops, attractions, and restaurants within walking distance. The staff was polite and friendly upon checking in the young woman greeted me and provided more resources about places I should visit. I stayed for 5 days and my experience was pleasant. I will stay at Casa Blanca when visiting again.

Casa Blanca also has a cafe but their renovating and closed for a few months 🙁 read less

6/28/2018

Very quaint and classy hotel with tons of character. Old San Juan is a city to explore and Casa Blanca... read moreVery quaint and classy hotel with tons of character. Old San Juan is a city to explore and Casa Blanca embodies the charm and beauty of this town. Miguel was super helpful. Cannot wait to come back. read less

2/13/2018

Beautiful! My first time in PR and i feel it wouldn't be the same if i went anywhere else. We... read moreBeautiful! My first time in PR and i feel it wouldn't be the same if i went anywhere else. We watched the sunrise from the roof and it was truly breathtaking. The staff was more than helpful, they did more than enough to make us feel like family and i wouldn't hesitate to go back again. read less

8/06/2019

Great experience The entire staff is friendly, helpful, and very professional. Micheal went above and beyond to help us and make sure... read moreThe entire staff is friendly, helpful, and very professional. Micheal went above and beyond to help us and make sure we taken care of. His help made our stay both in and out of the hotel a great experience read less

11/27/2019

Just enough class with plenty of quirkiness. Couldn't ask for a better location in old San Juan. Cozy, clean, and... read moreJust enough class with plenty of quirkiness. Couldn't ask for a better location in old San Juan. Cozy, clean, and inspiring. The staff at Casablanca were incredibly accommodating - When a tour unexpectedly ran late, they were gracious enough to let us check out VERY late without any issues. Highly recommend! read less

11/06/2015

A lovely boutique hotel with an old-world feel. We stayed at the Casablanca on the night before our cruise. Right in the heart of old San Juan, it... read moreWe stayed at the Casablanca on the night before our cruise. Right in the heart of old San Juan, it was a great location to branch out from when looking for food or things to do. Staff were helpful with directions and recommendations. We were upgraded to a suite so we had lots of room. Everything was just right. Unfortunately, due to high winds, the rooftop was closed. Due to renovations the elevators were not working, but staff were readily available to help with bags. We did not eat in the hotel, so I cannot comment on their food options.We were able to store our luggage in the morning after check-out so we didn't have to drag it around when we went looking for breakfast. It is close enough to the Carnival cruise terminal to walk with your luggage, but the cobblestone streets make it a bit of a challenge so if you have a lot of heavy luggage, consider spending a few bucks on a taxi.
Note: most cruise lines board at another location in the harbour, so check first before booking the hotel, or plan on a longer taxi ride (the other cruise pier is not in old San Juan). read less

1/21/2020

Great hotel Stayed there during the hurricane and could not believe how helpful and friendly the staff was. The facilities are amazing.... read moreStayed there during the hurricane and could not believe how helpful and friendly the staff was. The facilities are amazing. I loved the roof top tubs and views. The rooms are very nice, four poster beds. The bar top notch. read less

3/17/2019

This is only for the bar:

Love the mojito. Drinks are cheap and wonderfully made. Style and decor is a little... read moreThis is only for the bar:

Love the mojito. Drinks are cheap and wonderfully made. Style and decor is a little Moroccan. Beautiful painted portraits on the wall.

Staff that greeted us outside said we would get a free shot just for coming in and we did. It was delicious! read less

3/14/2015

Pre and Post Cruise We stayed the night before our cruise and a night after our cruise. Absolutely perfect location in Old... read moreWe stayed the night before our cruise and a night after our cruise. Absolutely perfect location in Old San Juan and a very friendly and helpful staff Elevator was out but the staff helped with luggage so it wasn’t that big of a deal. Comfortable beds and hot shower. Good value. Staying again in April read less

12/16/2019

Lovely Boutique Hotel! My husband and I visited San Juan for a wedding, and had a great stay at this lovely boutique hotel... read moreMy husband and I visited San Juan for a wedding, and had a great stay at this lovely boutique hotel in the heart of Old San Juan. We stayed at the hotel with a big group and everyone was very comfortable. The hotel is updated, clean and well run.There is a beautiful rooftop lounge (with views) that our party spent lots of time hanging out on. Restaurants and bars are just steps away from the hotel, and nearby beaches are a $10 Uber ride away. I would stay here again, and definitely recommend this hotel! read less

11/11/2019

This hotel was perfect for my needs. It was at an incredible location in Old San Juan – right near... read moreThis hotel was perfect for my needs. It was at an incredible location in Old San Juan – right near lots of tourist attractions. It was better priced than other similar hotels in the area. The staff was very helpful and friendly. The hotel was also very quaint and romantic. There are tubs on the roof which are very romantic to bathe in. My room was not very big, but it had everything I needed, and I wouldn’t have needed more space. Overall, I really enjoyed my stay and would definitely recommend this hotel to others! read less

3/15/2020

This place is really neat. I'm used to getting a lackluster room when I book last-minute through a third-party site,... read moreThis place is really neat. I'm used to getting a lackluster room when I book last-minute through a third-party site, but even though I did that, I got an end room with windows on three sides and killer views. I'm a natural light fanatic, and this old building seems to have lots of windows (or at least translucent light shafts) wherever possible. (Speaking of light, the light fixtures in room are soft light, not garish florescents; though the room was a tad dark -- could have used another lamp.)
The decor is really well done. The Casablanca movie theme had the potential to be heavy-handed and gimmicky, but it doesn't feel that way -- rooms and common areas are done up in a stylish, vaguely Moroccan way (fans of the movie will appreciate the themed touches; those who don't care won't be annoyed by them). Our room had great built-in features (like a wooden desk with a view of the fort), wooden shutters, etc. and nice furnishings, bedding, etc.
Roof deck is sweet! Also, the higher-floor (3rd-5th?) rooms at the ends (like room numbers A and G) should have best views of the fort, as well as street (A) and port (G).
Staff was very friendly.
Everything in Old San Juan is very walkable, so the location is fine.
I really feel like we got a great value. read less

2/21/2018

Excellent service at the night desk We have not stayed here yet but we stopped in more than a week ago and dropped off a couple... read moreWe have not stayed here yet but we stopped in more than a week ago and dropped off a couple of our bags with city clothes for a conference next week. I’ve been unable to reach any office person during the day and I landed at 4 AM but I decided to swing by anyway and see. The night desk manager, Michael, was super helpful, kind and stored or two bags for us. He also directed us to the best breakfast joint in old San Juan. I’m hoping the restless day will be as delightful as Michael was. read less

11/29/2019

We had last minute travel changes thanks to Hurricane Dorian. Thankfully, with the help of my in-laws, we were able... read moreWe had last minute travel changes thanks to Hurricane Dorian. Thankfully, with the help of my in-laws, we were able to get a reservation at this adorable boutique hotel. From the moment we entered and waited to check-in at the desk, my husband and I fell in love with this business. The art is funky and eclectic while instilling a "get to know your fellow travelers in the lobby" kind of vibe. The front desk staff we interacted with were both helpful and charming. Due to the impending storm during our stay, most of the local businesses were boarded up and closed our first day there. We were able to find a few restaurants that were open, all of which were slammed with a constant flow of customers but unfortunately were not able to find a supermarket open by afternoon. The man at the front desk was quick to run around (in the rain) to find out which bodegas were still open. We were not expecting this service but were extremely pleased and he was able to point out exactly where they were on the map available at the front desk. The tubs on the roof were lovely, albeit a bit cold after being rained on all day. All in all, we loved their hospitality and have already discussed returning to Old San Juan and staying here on future Caribbean trips. read less

9/09/2019

Weekend getaway Beautifully decorated boutique hotel. Stayed for a weekend in one of the new rooms (1ES) and loved it! The hotel... read moreBeautifully decorated boutique hotel. Stayed for a weekend in one of the new rooms (1ES) and loved it! The hotel staff was friendly and helpful; the location is superb, there are excellent restaurants around. Will definitely stay again! read less

9/29/2019

The essence of what a boutique hotel should be. You won't regret it. Most rooms don't have... read moreThe essence of what a boutique hotel should be. You won't regret it. Most rooms don't have windows but that's overcome with the service, elegance, and unique decor. read less

1/03/2015

My experience has been amazing. The staff was friendly and professional. The rooms are clean, well decorated and have beautiful... read moreMy experience has been amazing. The staff was friendly and professional. The rooms are clean, well decorated and have beautiful balcony views. The hotel also serves breakfast in the Mornings. I will always stay here whenever I'm in Puerto Rico. read less

9/23/2019

It was my first time in Puerto Rico to take part in the LoLa Challenge Race and the hotel staff... read moreIt was my first time in Puerto Rico to take part in the LoLa Challenge Race and the hotel staff couldn't have made things any easier. They gave us the best information about what and where to eat. They even had information about how to get to the race and other useful information. I highly recommend this place for a family vacation stay or if you're coming for the race. Another great thing that they offer is the tub's on the sixth floor. It's great to relax in after a day of running and the views are stunning. read less

9/09/2019