We stayed here for several days recently. Everything was extremely clean, and the staff were very friendly. We got stuck... read moreWe stayed here for several days recently. Everything was extremely clean, and the staff were very friendly. We got stuck in the curfew with the virus going around, and the staff accommodated us and gave us a refund for the days we weren't able to stay, because we had to leave early. Air conditioners are ice cold, and rooms are higher quality than others have posted. Rooftop is great to hang out on, with nice tubs to soak in as well. The hotel is right in the middle of the action in Old San Juan, and has a very historical feel. Only a 10 minute walk from a very nice beach across from the capital building. A++++ we will be back! read less

3/21/2020

We stopped by the bar for an amazing happy hour special. The bar tender Alejandra is fantastic and she makes... read moreWe stopped by the bar for an amazing happy hour special. The bar tender Alejandra is fantastic and she makes the best house shots. Ambiance is impeccable. read less

4/24/2016

Cute hotel in old san juan It’s like a little boutique hotel set amongst the picturesque streets of old san juan.
Its a very busy street so... read moreIt’s like a little boutique hotel set amongst the picturesque streets of old san juan.
Its a very busy street so have to be quick getting in and out of taxi, but as soon as you enter its quiet n calm.
Reception staff were super friendly and helpful with any questions we asked.
The rooms are a little small, hard to open 2 suitcases on floor, so moved our bed over to allow the room!
Location excellent if you want to be in historical old town! read less

7/28/2019

An excellent stop in Old San Juan ! Arrival at the Casablanca Hotel we were greeted by Kyo and later by Miguel they were friendly, attentive and went... read moreArrival at the Casablanca Hotel we were greeted by Kyo and later by Miguel they were friendly, attentive and went out of their way to help not only our party but other guests as well.
Denny made sure that we were not thirsty with his refreshing guava mimosas and other drinks. Our day started with freshly brewed coffee and a selection of food items which were customized. Our daily visits to the bar and restaurant were very satisfactory ! Denny and his staff, Francisco, Alondra and Christian provided outstanding service and a relaxed atmosphere. When leaving on our cruise we were so happy to have chosen the Casablanca Hotel and would definitely come back to visit ! Thank you guys for a memorable stay ! More read less

12/30/2019

Very unique~! It was like taking a step back in time - The movie Casablanca plays in the lobby 24/7. The decor... read moreIt was like taking a step back in time - The movie Casablanca plays in the lobby 24/7. The decor is old world and lovely, The staff is wonderful and friendly. The rooms are very nice and the bathrooms too, Loved everything about it. And we could walk to it after our cruise read less

2/04/2020

This hotel was perfect for my needs. It was at an incredible location in Old San Juan - right near... read moreThis hotel was perfect for my needs. It was at an incredible location in Old San Juan - right near lots of tourist attractions. It was better priced than other similar hotels in the area. The staff was very helpful and friendly. The hotel was also very quaint and romantic. There are tubs on the roof which are very romantic to bathe in. My room was not very big, but it had everything I needed, and I wouldn't have needed more space. Overall, I really enjoyed my stay and would definitely recommend this hotel to others! read less

3/15/2020

A most enjoyable place to stay !! Staff went out of their way to take care of us including helping... read moreA most enjoyable place to stay !! Staff went out of their way to take care of us including helping with a minor medical situation.
They are in the process of expanding so some services were limited (restaurant food options mostly) but the rooms are comfortable the views from the roof are not bad ( better if not for taller buildings in the way) the rooftop tubs looked interesting unfortunately we were too busy exploring we never found the time to give them a try so now we have another reason to visit again. read less

1/18/2019

Quality Service The hotel staff and the room we’re exceptional. We were able to check in early without an issue. ... read moreThe hotel staff and the room we’re exceptional. We were able to check in early without an issue. Our room had a balcony which added to the romantic ambience. Parking is a little inconvenient as it’s a short little walk, but hotel guests get a discount and it’s a safe and secure place to park. There is limited street parking. read less

7/20/2019

Right in the heart of old San Juan! Walking distance to everything. We could even walk yo our cruise ship... read moreRight in the heart of old San Juan! Walking distance to everything. We could even walk yo our cruise ship with our luggage. The desk clerk was so nice and the Hotel was even nicer than the pictures. We showed up a day before our cruise and enjoyed the Forts. They will also hold your luggage after you check out so you can explorer while you are waiting to board your cruise! The rooftop deck has outside bath tubs to relax while enjoying a bottle of wine. We will be back! read less

10/11/2016

Great hotel Stayed there during the hurricane and could not believe how helpful and friendly the staff was. The facilities are amazing.... read moreStayed there during the hurricane and could not believe how helpful and friendly the staff was. The facilities are amazing. I loved the roof top tubs and views. The rooms are very nice, four poster beds. The bar top notch. read less

3/17/2019

If you are expecting the Ritz, this is not it. What this hotel is, is purely authentic old town San... read moreIf you are expecting the Ritz, this is not it. What this hotel is, is purely authentic old town San Juan. From the moment you enter you will go back in time and feel like it's 1900, but with excellent air conditioning. Each room we saw was well appointed and the artwork is great. We had room H9 which was upstairs and opened up onto the sun deck. We had easy access to the outdoor tubs, which seem cheesy, but after a long day of walking and sweating are the perfect way to soak out the aches and enjoy a beer. The breakfast is nothing spectacular, but a couple of eggs, yoghurt, toast and coffee was enough to get me moving and I didn't have go looking. The hotel has an understated luxury that I found more alluring than a big named, box hotel. There will be cats on the terrace, you will hear the neighbors dogs bark, not ever surface is level and the furniture is period. The hotel marries modern with antique in a manner that keeps you comfortable, yet allows you to embrace the classic. If you are staying in the old city, stay here. It will really complete the experience. read less

6/28/2018

We had last minute travel changes thanks to Hurricane Dorian. Thankfully, with the help of my in-laws, we were able... read moreWe had last minute travel changes thanks to Hurricane Dorian. Thankfully, with the help of my in-laws, we were able to get a reservation at this adorable boutique hotel. From the moment we entered and waited to check-in at the desk, my husband and I fell in love with this business. The art is funky and eclectic while instilling a "get to know your fellow travelers in the lobby" kind of vibe. The front desk staff we interacted with were both helpful and charming. Due to the impending storm during our stay, most of the local businesses were boarded up and closed our first day there. We were able to find a few restaurants that were open, all of which were slammed with a constant flow of customers but unfortunately were not able to find a supermarket open by afternoon. The man at the front desk was quick to run around (in the rain) to find out which bodegas were still open. We were not expecting this service but were extremely pleased and he was able to point out exactly where they were on the map available at the front desk. The tubs on the roof were lovely, albeit a bit cold after being rained on all day. All in all, we loved their hospitality and have already discussed returning to Old San Juan and staying here on future Caribbean trips. read less

9/09/2019

Let me start out by saying, some of the photos do not do the property justice. The quaint 8 room... read moreLet me start out by saying, some of the photos do not do the property justice. The quaint 8 room , 2 rooftop suite hotel is magnificent.

Charming is a basic description. I am in love !!!!
Each room is different and yet the property keeps the same rustic Spanish feel. As the Front reception agent said, " It allows you to feel Old San Juan."

We stayed in the King upgrade with twin daybed in a stepdown room. The same room holds a straight back chair in one corner and an armoire. This is also equipped with a pack n play, umbrella, and iron with board.

The price, locations, and staff make it a "No brainer " read less

3/31/2015

Immaculate Beautiful hotel in the heart of Old San Juan. The cleanliness of our rooms really stood out. Our first stay... read moreBeautiful hotel in the heart of Old San Juan. The cleanliness of our rooms really stood out. Our first stay was a huge room with a sitting area. (See picture.). We had to carry our luggage up stairs though to get to it. The second stay (a week after we came back from our cruise) provided a very small room which was hard to maneuver around 5 pieces of luggage. We were able to use the elevator to access our room then though. Staff was helpful. Checking in and out was a breeze. We were able to drop off our luggage until check-in in a small room off the lobby which was great for our timing. read less

6/27/2019

Treat yourself to this friendly, elegant hotel. The ceilings are high, the beds are incredibly comfortable, and antique furnishings and... read moreTreat yourself to this friendly, elegant hotel. The ceilings are high, the beds are incredibly comfortable, and antique furnishings and original artwork make you feel that you are visiting the home of a refined friend. The upstairs garden, complete with bathtubs, a hammock, and flowers, is a fun spot to relax. Breakfast is included, served in the dining room on silver trays with Puerto Rican coffee, tea and pineapple juice. You will be glad you chose this romantic, luxurious hotel for your stay in Old San Juan. read less

12/31/2016

One night pre-cruise Stayed here one night before our Carnival Fascination cruise. We had a small interior room. It's an old... read moreStayed here one night before our Carnival Fascination cruise. We had a small interior room. It's an old hotel but clean and well-maintained. Great location for exploring Old San Juan. We were able to walk with our luggage down to the cruise port (about 3 blocks). Front desk staff was super friendly and helpful. They even offered to store our bags for a few hours after our cruise since we had a late flight. read less

1/01/1970

2 nights before Cruise Very clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk... read moreVery clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk to the cruise port in 5 minutes. Great little shops and restaurants so close. Would definitely recommend this hotel! read less

1/01/1970

Love this hotel! Lovely decor. Very cozy. Centrally located and close to everything. The staff is friendly and very... read moreLove this hotel! Lovely decor. Very cozy. Centrally located and close to everything. The staff is friendly and very helpful. We will stay here again when we come back to San Juan. read less

11/25/2019

Fantastic customer service Quaint hotel at a great location with fantastic customer service. Very unique room decoration. Great staff. Walking distance from... read moreQuaint hotel at a great location with fantastic customer service. Very unique room decoration. Great staff. Walking distance from all the attractions in the old city center. Definitely recommended to stay! read less

1/01/1970

Pre cruise stop 2 night stay pre-cruise. rooms are clean and comfortable. Staff very helpful & friendly. Ask for balcony room street... read more2 night stay pre-cruise. rooms are clean and comfortable. Staff very helpful & friendly. Ask for balcony room street view. Rooftop not as nice as pictured on website. I would recommend for short stay as rooms are small. read less

11/10/2019

Casa Villa Independence Boutique Inexpensive beautiful spacious decorated rooms with friendly English speaking staff that goes all the way to make your stay comfortable.... read moreInexpensive beautiful spacious decorated rooms with friendly English speaking staff that goes all the way to make your stay comfortable. Special mentioned to both Shierlyn & Eliza who makes you feel at home with their warm hospitality. A must try if you are travelling to PP for the first time. read less

1/01/1970

Great Service We loved the mix or antique and modern. Antique furniture in the rooms and lobby balance with the new amenities... read moreWe loved the mix or antique and modern. Antique furniture in the rooms and lobby balance with the new amenities made for a great place. The staff was awesome in their helpfulness and recommendations. Cudos to Christian, Romel, Kyo and Adam for making our stay great and their directions and help getting around. Super friendly atmosphere at all times. read less

9/21/2019

Feels like a hotel in Old San Juan should feel From the minute you walk in the door, you feel like this is a unique hotel. You are welcomed... read moreFrom the minute you walk in the door, you feel like this is a unique hotel. You are welcomed as if you are home. We have stayed here twice and each time the staff gives great recommendations for local food and entertainment. They have recently renovated and the balcony rooms in the back are beautiful! The bar upstairs is interesting and good for an end of the night cocktail.
They will hold your bags for you before checkin or after checkout while you explore the city. read less

2/04/2020

Excellent boutique hotel with good location The Casablanca Hotel is a very nice boutique hotel with best location in the old town of San Juan. The... read moreThe Casablanca Hotel is a very nice boutique hotel with best location in the old town of San Juan. The room was very comfortable and clean. Friendly and nice staff always available to help us and give good recommendation for restsurants. San Juan was over our expectation. We can fully recommend the hotel. read less

1/14/2020

This place is really neat. I'm used to getting a lackluster room when I book last-minute through a third-party site,... read moreThis place is really neat. I'm used to getting a lackluster room when I book last-minute through a third-party site, but even though I did that, I got an end room with windows on three sides and killer views. I'm a natural light fanatic, and this old building seems to have lots of windows (or at least translucent light shafts) wherever possible. (Speaking of light, the light fixtures in room are soft light, not garish florescents; though the room was a tad dark -- could have used another lamp.)
The decor is really well done. The Casablanca movie theme had the potential to be heavy-handed and gimmicky, but it doesn't feel that way -- rooms and common areas are done up in a stylish, vaguely Moroccan way (fans of the movie will appreciate the themed touches; those who don't care won't be annoyed by them). Our room had great built-in features (like a wooden desk with a view of the fort), wooden shutters, etc. and nice furnishings, bedding, etc.
Roof deck is sweet! Also, the higher-floor (3rd-5th?) rooms at the ends (like room numbers A and G) should have best views of the fort, as well as street (A) and port (G).
Staff was very friendly.
Everything in Old San Juan is very walkable, so the location is fine.
I really feel like we got a great value. read less

2/21/2018

Amazing Experience! This hotel from the reservation to the stay was above expectations!! The customer service when booking the reservation and then... read moreThis hotel from the reservation to the stay was above expectations!! The customer service when booking the reservation and then adding additional days, asking for an early check in was completed with no problems at all. Very friendly emails and customer service. Upon arrival we loved the look of the hotel! We spent 4 wonderful nights there and are looking forward to going back next year. We had the superior suite which included a king size bed and an adjoining room with twin beds -perfect for traveling with family. The balcony was an added delight. I am a diabetic and as there was no fridge in the room they kept my insulin in a fridge and I was able to obtain it every morning. Such service and always with a smile. The cleanliness and elevator were added bonuses. This hotel should be rated much much higher that it is! Thank you for making our stay so memorable! read less

2/22/2020

Stayed for 4 nights this past January. Had a fantastic stay. I spent a long time comparison shopping hotels in... read moreStayed for 4 nights this past January. Had a fantastic stay. I spent a long time comparison shopping hotels in the Old San Juan area and I can confidently say that Villa Herencia is probably the best value available. Here is what I loved:
Pros: Beautiful building, courtyard and roof - great way to relax if you don't want to sit in your room all day. Fantastic location. Walking distance to restaurants and historical sites. Friendly staff. Free continental breakfast. Clean room with windows facing the courtyard. Each room has an individual bathroom.
Cons (hardly worth mentioning): room was small, but I didn't spend much time there anyway, so who cares? Dim lighting. Not worth knocking off a star for either of these. read less

2/06/2019

This hotel is a beautiful and friendly layover on our way to Culebra. Miguel is the most hospitable and awesome... read moreThis hotel is a beautiful and friendly layover on our way to Culebra. Miguel is the most hospitable and awesome person. He gave us the best recommendations and made our quick stay amazing. We'll stay here again. read less

12/10/2015

A hidden gem This was our first time staying in Old San Juan. CasaBlanca Hotel is right in the center of shops,... read moreThis was our first time staying in Old San Juan. CasaBlanca Hotel is right in the center of shops, restaurants and historic sites. It is easy walking distance from the forts and a beautiful walk around the sea walls. The rooms were adorable and quaint. There wasn't a lot of storage (no closet, just a rack with three hangers, etc.) But, who comes to Old San Juan for storage? Our room had a cute balcony (shared with the neighboring room) overlooking the cobblestone street. The restaurant was only open for breakfast, but the food smelled good (we aren't breakfast people, so we didn't try it.) Truly, the very best thing about the hotel was the staff. Miguel and Jorge were SO friendly and helped us make plans and navigate the city. At one point we got lost looking for a gas station - so we were low on gas, stuck in traffic and my phone for some reason wouldn't connect to the internet in a foreign country.......so I called the front desk and shared my panic attack with Miguel. I couldn't even see the street names, but I described the buildings around me and he figured out where we were and talked us to a gas station and set us on the path back to the hotel. He will always be a hero to us. We loved our stay there and give it our highest recommendation. read less

7/13/2019

Quick stop before a cruise. Read a lot of mixed reviews for this place and often decide to judge for myself. This place is wonderful,... read moreRead a lot of mixed reviews for this place and often decide to judge for myself. This place is wonderful, staff super friendly and helpful. We had a king suite in the south building and our friends had a queen in the north. The elevator didn't work in the south which was the single issue because we had to carry our luggage up and down stairs. Other than that, i would most definitely stay there again. read less

2/24/2020