What a Beautiful Place Stayed here two nights after our cruise to the Southern Carribean and Loved it!!! the room was so much fun... read moreStayed here two nights after our cruise to the Southern Carribean and Loved it!!! the room was so much fun and made our stay so enjoyable!!! The restaurant on the main floor was so so good and the service was excellent. The roof top terrace was great to go out on and enjoy the evening air and to was the city go by!!! If you love Old San Juan you will LOVE Casablanca Hotel. Another must stay in this beautiful city. read less

3/15/2019

These guys are incredibly accommodating. We knew it was likely the hotel would not have AC after the hurricane and... read moreThese guys are incredibly accommodating. We knew it was likely the hotel would not have AC after the hurricane and upon arrival were told they did not. They gave us a discount and made sure our every need was taken care of, had fans in the room, etc. Even carried our luggage up four flights with a smile.

My husband contacted them about our daughter's purse 3 days after leaving it at the hotel and they saved it for us for a week AND let us hang out at the hotel today while waiting on our flight.

Super friendly and the rooms (and building) are cool! The sunrise from the 6th floor rooftop is amazing! read less

11/26/2017

This hotel looked straight out of HGTV. The decor is beautiful. You can't go wrong here, especially for... read moreThis hotel looked straight out of HGTV. The decor is beautiful. You can't go wrong here, especially for the price. Our room was small, but, it didn't bother us. It looked exceptionally clean. The soaking tubs on the roof are a great amenity. The staff was awesome. Location is great. Great place to stay while in Old San Juan. read less

7/28/2017

An excellent stop in Old San Juan ! Arrival at the Casablanca Hotel we were greeted by Kyo and later by Miguel they were friendly, attentive and went... read moreArrival at the Casablanca Hotel we were greeted by Kyo and later by Miguel they were friendly, attentive and went out of their way to help not only our party but other guests as well.
Denny made sure that we were not thirsty with his refreshing guava mimosas and other drinks. Our day started with freshly brewed coffee and a selection of food items which were customized. Our daily visits to the bar and restaurant were very satisfactory ! Denny and his staff, Francisco, Alondra and Christian provided outstanding service and a relaxed atmosphere. When leaving on our cruise we were so happy to have chosen the Casablanca Hotel and would definitely come back to visit ! Thank you guys for a memorable stay ! More read less

12/30/2019

Cool place I enjoyed our stay here. Room was clean and spacious. Staff was friendly and informative. Hotel is located right on... read moreI enjoyed our stay here. Room was clean and spacious. Staff was friendly and informative. Hotel is located right on the middle of old San Juan. Walking distance to great local shops and restaurants! Great place to stay while waiting on a boat or touring old San Juan read less

10/14/2019

This hotel is a beautiful and friendly layover on our way to Culebra. Miguel is the most hospitable and awesome... read moreThis hotel is a beautiful and friendly layover on our way to Culebra. Miguel is the most hospitable and awesome person. He gave us the best recommendations and made our quick stay amazing. We'll stay here again. read less

12/10/2015

Clean and quirky! Such a cute place to stay and the staff was SO friendly and helpful. I want to... read moreClean and quirky! Such a cute place to stay and the staff was SO friendly and helpful. I want to live here! 🙂 read less

6/20/2017

This is a very quaint hotel, centrally located to food, entertainment and shopping in Old San Juan. The staff was... read moreThis is a very quaint hotel, centrally located to food, entertainment and shopping in Old San Juan. The staff was friendly and the their service extends beyond just your stay! We were able to leave our bags after checkout and stop in to use the restroom and rooftop lounge when we returned from our cruise.
It is within walking distance to one cruise port, but not the other, so check your port location if you're staying here for a cruise. This location isn't ideal if you plan to stay in the hotel all day, it's small with not a lot of amenities, but there were just enough to make the experience memorable. We'll be back! read less

8/04/2018

Excellent service at the night desk We have not stayed here yet but we stopped in more than a week ago and dropped off a couple... read moreWe have not stayed here yet but we stopped in more than a week ago and dropped off a couple of our bags with city clothes for a conference next week. I’ve been unable to reach any office person during the day and I landed at 4 AM but I decided to swing by anyway and see. The night desk manager, Michael, was super helpful, kind and stored or two bags for us. He also directed us to the best breakfast joint in old San Juan. I’m hoping the restless day will be as delightful as Michael was. read less

11/29/2019

Staff were friendly and accommodating. Room
Was cleaned each day, staff called for taxi when requested . AC worked. Only... read moreStaff were friendly and accommodating. Room
Was cleaned each day, staff called for taxi when requested . AC worked. Only complaint was no working elevator but they put is on 2nd floor to help accommodate.

This hotel is ideally located in Old San Juan close to various restaurants and attractions read less

12/30/2015

We stopped by the bar for an amazing happy hour special. The bar tender Alejandra is fantastic and she makes... read moreWe stopped by the bar for an amazing happy hour special. The bar tender Alejandra is fantastic and she makes the best house shots. Ambiance is impeccable. read less

4/24/2016

Very unique~! It was like taking a step back in time - The movie Casablanca plays in the lobby 24/7. The decor... read moreIt was like taking a step back in time - The movie Casablanca plays in the lobby 24/7. The decor is old world and lovely, The staff is wonderful and friendly. The rooms are very nice and the bathrooms too, Loved everything about it. And we could walk to it after our cruise read less

2/04/2020

Miguel at the front desk was hilarious and gave great recommendations. Do yourself a favor and have a drink at... read moreMiguel at the front desk was hilarious and gave great recommendations. Do yourself a favor and have a drink at the cozy hotel bar. Danny will treat you right. The hotel is clean and close to everything. Rooms are small but comfortable and the balcony is a great spot for people watching. read less

1/22/2020

Beautiful balconies, fabulous staff, get location. I stayed on the 4th floor with a private / secluded veranda, with a chaise lounge and breakfast table and... read moreI stayed on the 4th floor with a private / secluded veranda, with a chaise lounge and breakfast table and chairs, in the North Tower. Such a quaint and charming hotel. The staff was very attentive, especially Mayra at the front desk and my personal tour guide, Adam.

Close to the cruise ships and many historical sites in Old San Juan. read less

10/06/2019

We had a blast! Front desk personnel are awesome. Service and Food are outstanding.

11/22/2019

"Here's looking at you, kid" So, the famous movie quote, "Here's looking at you, kid" simply means that he's glad she's there, that she looks... read moreSo, the famous movie quote, "Here's looking at you, kid" simply means that he's glad she's there, that she looks beautiful.
And that "she" is - a beautiful boutique hotel in the heart of Old San Juan. From the funky, eclectic design of the main Lobby to the large spacious rooms my family and I were glad we stayed there.
The beds were comfortable and the air conditioning provided us a relaxing pre-Cruise stay.
Thank-you Casablanca Hotel - you helped bring the charm and beauty of Old San Juan into our hearts!! read less

11/16/2019

During protest great hotel We happened to be in Old San Juan during the first week of the protests.
This hotel is quiet, even... read moreWe happened to be in Old San Juan during the first week of the protests.
This hotel is quiet, even though it’s ON THE PROTEST STREET!
It was safe. The staff assisted in all of our needs.
This is a quaint beautiful hotel. Clean-daily housekeeping did a great job. The staff-ALL (especially the males ) were great. Offered suggestions and just visited with us.
The rooms were so quiet. We had a balcony room and never heard any noise when the balcony door was closed.
The AC worked great. Water was hot. Shower was good.
Beds were very nice.
We had the suite-King room, and adjoining 2 twin bed room. It’s a large room.
We went up to the rooftop just to check it out but the bath tubs didn’t interest us.
The halls and lobby are beautifully decorated.
Without a doubt, we will stay here again.
You can’t beat the location. And you can’t beat the service. read less

7/24/2019

This hotel was a gem in the heart of Old San Juan. I would love to come back and just... read moreThis hotel was a gem in the heart of Old San Juan. I would love to come back and just stay here for a weekend and enjoy more of the bathtubs up on their rooftop.

Their front desk attendants are the BEST! Miguel is always so kind and helpful with recommendations of local food spots.

Near the hotel you have so many bars and a quick walk takes you to the port where all the cruises dock. Right next to hem you can find a ferry which is only .50 cents per way/per person which takes you to the Bacardi factory (a must do in Puerto Rico)

Also I love the rooms. The beds are very comfortable, cozy and great for a good night sleep. The decoration is jaw dropping... again I can stay here for a little longer. The bathrooms are well equipped and if you need a hair dryer or steamer than you can request one with your personalized room tablet. So convenient! You ale your request and one do the kind front desk guys will come up and bring over to you.

I honestly could have not chosen a better hotel. I was so happy with our stay that I am sad to leave! read less

1/19/2017

Lovely Boutique Hotel! My husband and I visited San Juan for a wedding, and had a great stay at this lovely boutique hotel... read moreMy husband and I visited San Juan for a wedding, and had a great stay at this lovely boutique hotel in the heart of Old San Juan. We stayed at the hotel with a big group and everyone was very comfortable. The hotel is updated, clean and well run.There is a beautiful rooftop lounge (with views) that our party spent lots of time hanging out on. Restaurants and bars are just steps away from the hotel, and nearby beaches are a $10 Uber ride away. I would stay here again, and definitely recommend this hotel! read less

11/11/2019

A most enjoyable place to stay !! Staff went out of their way to take care of us including helping... read moreA most enjoyable place to stay !! Staff went out of their way to take care of us including helping with a minor medical situation.
They are in the process of expanding so some services were limited (restaurant food options mostly) but the rooms are comfortable the views from the roof are not bad ( better if not for taller buildings in the way) the rooftop tubs looked interesting unfortunately we were too busy exploring we never found the time to give them a try so now we have another reason to visit again. read less

1/18/2019

Great location right in the middle of everything We went for Puerto Rico for the Ironman 70.3 race. Although the race was canceled due to the virus,... read moreWe went for Puerto Rico for the Ironman 70.3 race. Although the race was canceled due to the virus, we were already there. Casablanca Hotel was the perfect setting for a relaxing getaway. Shops, restaurants and forts are within walking distance. Staff was supper friendly, giving us advise on restaurants and locations to visit. Super cute bar and a wonderful rooftop to sit down and enjoy our drinks.
Rooms were spacious and clean. Since we had to leave early, we were going to lose one night's fee. However, the hotel refunded us that night.
We will go back to CBH next time we are in Puerto Rico. I totally recommend this hotel. read less

3/15/2020

Awesome Stay! Great Service! This Hotel is well kept and clean. My whole family loved it. Not only because of it's absolute elegance but... read moreThis Hotel is well kept and clean. My whole family loved it. Not only because of it's absolute elegance but also because of the wonderful service. I'd Like to commend Jorge for going above and beyond in making sure that we were confortable and had a pleasant stay. We arrived at the hotel pretty early and decided to walk around Old San Juan for a couple of hours since check in time is later in the afternoon around 3 pm. Tired and exhausted from walking, we decided to head back to our hotel. It was about an hour early before check in time. Jorge could tell how exhausted we were so he immediately gave us a room available. It may seem like nothing but it meant a lot for us since we badly needed a nap. Also he recommended an awesome restaurant to eat and it didn't disappoint. Thanks Jorge! Keep up the great work! We will stay in CasaBlanca Hotel again in the future. Highly recommended. read less

9/09/2019

CasaBlanca Hotel is an absolute gem both inside and out. Located in the beautiful Calle Fortaleza of Old San Juan,... read moreCasaBlanca Hotel is an absolute gem both inside and out. Located in the beautiful Calle Fortaleza of Old San Juan, this hotel offers an abundance of restaurants, bars, shops and attractions within walking distance. The staff, service and decor deserves no less than 10 stars. If you're renting a car for your stay, there is a huge 24 hour parking deck two blocks down for only $4!!! I loved every minute of my stay here and will definitely be returning! read less

3/26/2018

My husband and I I were visiting old San Juan last week and I booked a room at the... read moreMy husband and I I were visiting old San Juan last week and I booked a room at the Casablanca based on the good reviews. We really enjoyed staying here. It's in a really good location right near the forts and within walking distance of many shops and restaurants. We were especially satisfied with the quality of customer service we received. All the staff we dealt with at the Casablanca were exceptionally helpful, friendly, and knowledgeable about the hotel and the area and you can tell they genuinely cared about the hotel and it's guests. My husband and I got a chance to chat a little bit with the manager Cinthia and two of the other hotel employees Alex and Mark and each one of them took the time to become acquainted with us and make themselves available if we needed help with anything. read less

11/02/2016

The CasaBlanca Hotel is magical. A week after getting home, I am still thinking about how beautiful it is and... read moreThe CasaBlanca Hotel is magical. A week after getting home, I am still thinking about how beautiful it is and how kind the staff were to my mother. She has been taking Spanish classes in retirement and had so much fun testing her communication skills with the hotel employees -- especially the housekeeping staff. Staying here made our trip to Old San Juan very special. As mentioned in another review, if a large room size, strong water pressure, fast elevator, and luxury are important to you, then a chain hotel is probably a better fit. If you're less picky about that stuff, and you want a bit of magic, then the CasaBlanca Hotel is perfect. read less

6/03/2018

Immaculate Beautiful hotel in the heart of Old San Juan. The cleanliness of our rooms really stood out. Our first stay... read moreBeautiful hotel in the heart of Old San Juan. The cleanliness of our rooms really stood out. Our first stay was a huge room with a sitting area. (See picture.). We had to carry our luggage up stairs though to get to it. The second stay (a week after we came back from our cruise) provided a very small room which was hard to maneuver around 5 pieces of luggage. We were able to use the elevator to access our room then though. Staff was helpful. Checking in and out was a breeze. We were able to drop off our luggage until check-in in a small room off the lobby which was great for our timing. read less

6/27/2019

Awesome hotel in Old San Juan Beautiful boutique hotel in downtown Old San Juan. We stayed in a Jr. Suite that was super clean and decorated... read moreBeautiful boutique hotel in downtown Old San Juan. We stayed in a Jr. Suite that was super clean and decorated beautifully. Staff was friendly and helpful. Will definitely stay here again on our next visit. read less

3/02/2020

One night pre-cruise Stayed here one night before our Carnival Fascination cruise. We had a small interior room. It's an old... read moreStayed here one night before our Carnival Fascination cruise. We had a small interior room. It's an old hotel but clean and well-maintained. Great location for exploring Old San Juan. We were able to walk with our luggage down to the cruise port (about 3 blocks). Front desk staff was super friendly and helpful. They even offered to store our bags for a few hours after our cruise since we had a late flight. read less

1/01/1970

Quirky boutique hotel My husband and I decided to give Casablanca a try for 2 nights prior to our cruise out of San... read moreMy husband and I decided to give Casablanca a try for 2 nights prior to our cruise out of San Juan. Welcomed by Miguel, who was the ideal hospitality representative! Super friendly, always smiling, and offered help and suggestions easily.

Room was on ground floor, with balconies overlooking the street behind the hotel. Room was clean, but small. The A/C worked great! Small coffee maker In room with endless supply of coffee.

The walls are concrete, so can’t hear through them, but can hear occasional people through door, and can hear street noise at times. Overall, not bad though.

Cold water dispenser in lobby, so we could easily refill water bottles.

Casablanca is in the enter of everything, so this making walking a breeze.

Great experience.
More read less

3/07/2020

What a great getaway! My stay at the Casa Blanca Hotel was great. We had a clean, comfortable room with delightful air... read moreMy stay at the Casa Blanca Hotel was great. We had a clean, comfortable room with delightful air conditioning. We has a balcony overlooking Calle Fortaleza. We had a rooftop area to view all four corners of Old San Juan. But most important . . . we experienced incredible hospitality. From Jorge welcoming us as we pulled up in front of the hotel, to the fabulous breakfasts prepared each morning by Denny, to the daily tour info from Miguel & Michael. From the first call to the hotel and Cynthia's assistance with our reservation, I just could not ask for more! Thank you to the whole Casablanca team! read less

10/28/2019