This hotel was a gem in the heart of Old San Juan. I would love to come back and just... read moreThis hotel was a gem in the heart of Old San Juan. I would love to come back and just stay here for a weekend and enjoy more of the bathtubs up on their rooftop.

Their front desk attendants are the BEST! Miguel is always so kind and helpful with recommendations of local food spots.

Near the hotel you have so many bars and a quick walk takes you to the port where all the cruises dock. Right next to hem you can find a ferry which is only .50 cents per way/per person which takes you to the Bacardi factory (a must do in Puerto Rico)

Also I love the rooms. The beds are very comfortable, cozy and great for a good night sleep. The decoration is jaw dropping... again I can stay here for a little longer. The bathrooms are well equipped and if you need a hair dryer or steamer than you can request one with your personalized room tablet. So convenient! You ale your request and one do the kind front desk guys will come up and bring over to you.

I honestly could have not chosen a better hotel. I was so happy with our stay that I am sad to leave! read less

1/19/2017

Pre cruise stop 2 night stay pre-cruise. rooms are clean and comfortable. Staff very helpful & friendly. Ask for balcony room street... read more2 night stay pre-cruise. rooms are clean and comfortable. Staff very helpful & friendly. Ask for balcony room street view. Rooftop not as nice as pictured on website. I would recommend for short stay as rooms are small. read less

11/10/2019

Quick stop before a cruise. Read a lot of mixed reviews for this place and often decide to judge for myself. This place is wonderful,... read moreRead a lot of mixed reviews for this place and often decide to judge for myself. This place is wonderful, staff super friendly and helpful. We had a king suite in the south building and our friends had a queen in the north. The elevator didn't work in the south which was the single issue because we had to carry our luggage up and down stairs. Other than that, i would most definitely stay there again. read less

2/24/2020

We had a blast! Front desk personnel are awesome. Service and Food are outstanding.

11/22/2019

Great Service We loved the mix or antique and modern. Antique furniture in the rooms and lobby balance with the new amenities... read moreWe loved the mix or antique and modern. Antique furniture in the rooms and lobby balance with the new amenities made for a great place. The staff was awesome in their helpfulness and recommendations. Cudos to Christian, Romel, Kyo and Adam for making our stay great and their directions and help getting around. Super friendly atmosphere at all times. read less

9/21/2019

Casa Villa Independence Boutique Inexpensive beautiful spacious decorated rooms with friendly English speaking staff that goes all the way to make your stay comfortable.... read moreInexpensive beautiful spacious decorated rooms with friendly English speaking staff that goes all the way to make your stay comfortable. Special mentioned to both Shierlyn & Eliza who makes you feel at home with their warm hospitality. A must try if you are travelling to PP for the first time. read less

1/01/1970

Absolutely nice people, friendly service. The decor of the hotel is fab of the fab, almost feel like lost in... read moreAbsolutely nice people, friendly service. The decor of the hotel is fab of the fab, almost feel like lost in 16th century Europe with a hint of Caribbean. Really made my first day in San Juan! Oh, good price and good location as well~ read less

12/08/2016

An excellent stop in Old San Juan ! Arrival at the Casablanca Hotel we were greeted by Kyo and later by Miguel they were friendly, attentive and went... read moreArrival at the Casablanca Hotel we were greeted by Kyo and later by Miguel they were friendly, attentive and went out of their way to help not only our party but other guests as well.
Denny made sure that we were not thirsty with his refreshing guava mimosas and other drinks. Our day started with freshly brewed coffee and a selection of food items which were customized. Our daily visits to the bar and restaurant were very satisfactory ! Denny and his staff, Francisco, Alondra and Christian provided outstanding service and a relaxed atmosphere. When leaving on our cruise we were so happy to have chosen the Casablanca Hotel and would definitely come back to visit ! Thank you guys for a memorable stay ! More read less

12/30/2019

Charming boutique hotel in old San Juan! We stopped in this little gem when we saw the mimosa special posted outside. What a fantastic idea! The... read moreWe stopped in this little gem when we saw the mimosa special posted outside. What a fantastic idea! The hotel is absolutely charming and welcoming. The mimosas were delicious and we enjoyed several snacks. I hope to return to San Juan one day just to stay here! Christian was very attentive as our server. Kudos! read less

11/15/2019

We lived this hotel. We stayed here for 4 days prior to a cruise. It was a central location. The... read moreWe lived this hotel. We stayed here for 4 days prior to a cruise. It was a central location. The desk staff had excellent information and was always very helpful and polite. The food for breakfast was delicious. We will stay here always when we come to Puerto Rico! read less

7/21/2019

We checked in 3/12/2019 at the hotel I must say that the young man that helped us did a great... read moreWe checked in 3/12/2019 at the hotel I must say that the young man that helped us did a great job accommodating us , considering the reservation wasn't what I wanted ! ( I booked through booking .com by mistake ) as I usually go directly through the hotel website anytime I book a reservation!
The room we had was great all the comforts of home , the staff was great very accommodating and the breakfast in the morning very nicely done ! On our last day they called us a cab to the airport it was so nice it just made it easier for our trip ! I would recommend Villa Herencia Hotel to anyone traveling to Old San Juan thank you for the wonderful stay at your beautiful hotel we will definitely stay again read less

3/17/2019

Great boutique hotel in the heart of Viejo San Juan. The staff was extremely accommodating and welcoming to our large... read moreGreat boutique hotel in the heart of Viejo San Juan. The staff was extremely accommodating and welcoming to our large wedding group, especially Cynthia. The rooms are charming but not overly spacious (but nothing is very big in that area). The lobby is beautiful, and ended up being a perfect place to take some gorgeous wedding photos. The rooftop terrace is very convenient to relax and hang out after a long day of exploring. The location is excellent - everything in Old San Juan is within a 10 minute walk - restaurants, shops, and many historic sites. They don't have any parking options, but if you only stay in Old San Juan, you won't want a car anyway. The rooms don't have fridges, but they were happy to let us put something in their fridge overnight. I would highly recommend this hotel to anyone looking for extra charm in Old San Juan. read less

1/08/2017

2 nights before Cruise Very clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk... read moreVery clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk to the cruise port in 5 minutes. Great little shops and restaurants so close. Would definitely recommend this hotel! read less

1/01/1970

Cool place I enjoyed our stay here. Room was clean and spacious. Staff was friendly and informative. Hotel is located right on... read moreI enjoyed our stay here. Room was clean and spacious. Staff was friendly and informative. Hotel is located right on the middle of old San Juan. Walking distance to great local shops and restaurants! Great place to stay while waiting on a boat or touring old San Juan read less

10/14/2019

Wow....this hotel is BEAUTIFUL! I am so happy with it! The pictures really don't do it justice. You have to... read moreWow....this hotel is BEAUTIFUL! I am so happy with it! The pictures really don't do it justice. You have to come and stay here to see for yourself. I honestly can't imagine staying anywhere else and plan on coming back next year.

My husband and I are stayed here for our honeymoon. He booked this really quick. Even though the pictures were amazing, I was hoping it looked just as good in person....and it does and then some!

The staff is extremely helpful and friendly! I like that they have continental breakfast. This is the perfect spot for a romantic getaway. I feel at peace here and I need that after planning my wedding for 2 years....it's the best place to come to and relax. It is also very close to restaurants, shops, and the beach. read less

7/11/2017

Best Experience Absolutely LOVED this place. The staff is friendly and accommodating. The rooms are beautiful and each is unique. My... read moreAbsolutely LOVED this place. The staff is friendly and accommodating. The rooms are beautiful and each is unique. My superior suite had a blacony overlooking the main street and i loved sitting out here. The beds and pillows are COMFORTABLE. Had several great nights of sleep. My only suggestion for change is that there be a fridge included inside the rooms. Cold water (without running to the lobby for ice) and the ability to save left over food from the amazing local restaurants would have made things a bit easier for us. I would absolutely stay here again and hope to do so in the future. read less

10/01/2019

Hands down the best hotel to say at when in Old San Juan. My wife and I have been spoiled,... read moreHands down the best hotel to say at when in Old San Juan. My wife and I have been spoiled, not only is the location absolutely perfect but this hotel has a great staff helped us with every answer to every question and meet or every needs. Beautifully designed with the addition of the roof top terrace to put a cherry on top. The only thing I was disappointed in is the bar not being opened. I could of used a few night caps. read less

2/25/2018

Great Experience! I stayed at this hotel for one night in Old San Juan and it couldn't have been better. I... read moreI stayed at this hotel for one night in Old San Juan and it couldn't have been better. I loved the eclectic but cozy vibes and décor in the rooms, rooftop, and lobby. The hotel is aslo in a great location within walking distance to all the Old San Juan attractions. Most important though was how hopsitable and helpful the staff were. Cynthia gave me so many wonderful restuarant reccomendations and directions and helped me and a couple at the hotel find a tour guide to El Yunque when our original guide canceled in the morning. As a solo traveler unfamiliar to Puerto Rico this was beyond helpful. They will also hold your luggage while you go explore. I would absolutely stay here again anytime I revisit Old San Juan. More read less

10/30/2019

2 Nights pre-cruise My husband & I stayed here for 2 nights prior to our cruise. We were both very pleased with the... read moreMy husband & I stayed here for 2 nights prior to our cruise. We were both very pleased with the level of service we received. Our flight arrived early on the 8th. Michael (night shift coordinator) was on duty when we arrived. He stored our luggage and suggested a great cafe to go have breakfast. When we returned Jorge the daytime service coordinator was on duty. For a very small fee we were able to have early check in as they had a room made up for us while we were at breakfast.
Other members of our group arrived later that afternoon, & Jorge made sure they knew where to find us.
The rooms are not large and amenities in the room are limited. That said, it is very clean & the staff was outstanding. We would definitely stay here again. read less

1/01/1970

In the center of old San Juan, balcony, cigar shops, restaurants. Everywhere is within walking distance. Friendly service. Parking is close

7/14/2019

I really can't for the life of me find anything to complain about with the CasaBlanca. When we checked in,... read moreI really can't for the life of me find anything to complain about with the CasaBlanca. When we checked in, we were greeted by the friendliest and most helpful individual. When I expressed disappointment that we didn't get the room with a view we had requested upon reservation, he promptly swapped our reservation for a 5th floor room next to a lobby with a crystal clear view of El Morro. Each room is uniquely and individually appointed, and you never get the same environment or decor twice. From the pictures, you can gather that some rooms are more luxurious than others, but all are impeccably clean, fun, and lovely.

We waffled and waffled about this decision between the Mosaic Art Suites, CasaBlanca, and El Convento, and I'm so pleased we chose CasaBlanca. The location is unbeatable, the rooftop views (and tubs -- you simply MUST give them a try....we totally fell asleep in them) are breathtaking, and the hotel itself is just super, super cool. Side note: they installed a lovely glass elevator last month, so stairs should no longer be a deterrent for less mobile patrons.

Here's my only complaint: if you're like us and rented a car in order to get to El Yunque rainforest, parking is a B-I-T-C-H (seriously). Via many online recommendations, we mostly parked in Dona Fela, but found that an even better option is the Covadonga Parking Garage down the street for a better price (but it's only open to the public at certain times). Make sure you always have cash if you're going to opt for a car and thus the Old San Juan parking garage experience. read less

5/20/2016

Stayed for 4 nights this past January. Had a fantastic stay. I spent a long time comparison shopping hotels in... read moreStayed for 4 nights this past January. Had a fantastic stay. I spent a long time comparison shopping hotels in the Old San Juan area and I can confidently say that Villa Herencia is probably the best value available. Here is what I loved:
Pros: Beautiful building, courtyard and roof - great way to relax if you don't want to sit in your room all day. Fantastic location. Walking distance to restaurants and historical sites. Friendly staff. Free continental breakfast. Clean room with windows facing the courtyard. Each room has an individual bathroom.
Cons (hardly worth mentioning): room was small, but I didn't spend much time there anyway, so who cares? Dim lighting. Not worth knocking off a star for either of these. read less

2/06/2019

Great hotel Stayed there during the hurricane and could not believe how helpful and friendly the staff was. The facilities are amazing.... read moreStayed there during the hurricane and could not believe how helpful and friendly the staff was. The facilities are amazing. I loved the roof top tubs and views. The rooms are very nice, four poster beds. The bar top notch. read less

3/17/2019

2 Nights pre-cruise My husband & I stayed here for 2 nights prior to our cruise. We were both very pleased with the... read moreMy husband & I stayed here for 2 nights prior to our cruise. We were both very pleased with the level of service we received. Our flight arrived early on the 8th. Michael (night shift coordinator) was on duty when we arrived. He stored our luggage and suggested a great cafe to go have breakfast. When we returned Jorge the daytime service coordinator was on duty. For a very small fee we were able to have early check in as they had a room made up for us while we were at breakfast.
Other members of our group arrived later that afternoon, & Jorge made sure they knew where to find us.
The rooms are not large and amenities in the room are limited. That said, it is very clean & the staff was outstanding. We would definitely stay here again. read less

1/01/1970

Step back into time with service and decor. This boutique hotel is a perfect place to unwind and enjoy Old San Juan. It has the decor ... read moreThis boutique hotel is a perfect place to unwind and enjoy Old San Juan. It has the decor of old morrocco with the hena lamps, hand carved wood furniture and wrought iron accents with middle eastern chandeliers.
The service is on a name basis and attentive.
The rooms are sleek and modern and beautiful! The hotel is centrally located to everything in Old San Juan. It was just wonderdul read less

3/05/2020

This hotel is a beautiful and friendly layover on our way to Culebra. Miguel is the most hospitable and awesome... read moreThis hotel is a beautiful and friendly layover on our way to Culebra. Miguel is the most hospitable and awesome person. He gave us the best recommendations and made our quick stay amazing. We'll stay here again. read less

12/10/2015

This hotel looked straight out of HGTV. The decor is beautiful. You can't go wrong here, especially for... read moreThis hotel looked straight out of HGTV. The decor is beautiful. You can't go wrong here, especially for the price. Our room was small, but, it didn't bother us. It looked exceptionally clean. The soaking tubs on the roof are a great amenity. The staff was awesome. Location is great. Great place to stay while in Old San Juan. read less

7/28/2017

CasaBlanca Hotel made our vacation in Old San Juan feel less like a visit and more like we had lived... read moreCasaBlanca Hotel made our vacation in Old San Juan feel less like a visit and more like we had lived in the area for years. Its location in the center of the city made everything within walking distance, from top restaurants to bars to historic places to visit. The room was quaint and cozy and the decor in the lobby was so quirky and eclectic. The front desk was helpful and gave us recommendations on places to see, food to eat, and bars to stop by at. There is no doubt I'll recommend this hotel to friends and family if they ever visit PR! read less

7/17/2018

Beautiful Hotel Our family of four stayed at the CasaBlanca Hotel before departing on a cruise in late December. The hotel... read moreOur family of four stayed at the CasaBlanca Hotel before departing on a cruise in late December. The hotel reservation process was smooth and we stayed in the 2-bedroom Superior Suite. We had a balcony with a beautiful view of the city. Our suite was bright, spacious, modern, very clean and beautifully decorated. The hotel is in an excellent location and in walking distance to many great attractions. We felt very safe. We checked out at 11:00 am and the hotel kindly kept our bags while we explored Old San Juan on a segway tour. The staff was super friendly and the hotel is so full of charm and ambiance. There is a small bar and the cafe serves breakfast in the morning. Our room was on the 3rd floor, which is not currently serviced by an elevator. The staff made quick work of bringing all of our luggage to our room. This was a great experience for our family and I would definitely stay again in the future. More read less

1/08/2020

Immaculate Beautiful hotel in the heart of Old San Juan. The cleanliness of our rooms really stood out. Our first stay... read moreBeautiful hotel in the heart of Old San Juan. The cleanliness of our rooms really stood out. Our first stay was a huge room with a sitting area. (See picture.). We had to carry our luggage up stairs though to get to it. The second stay (a week after we came back from our cruise) provided a very small room which was hard to maneuver around 5 pieces of luggage. We were able to use the elevator to access our room then though. Staff was helpful. Checking in and out was a breeze. We were able to drop off our luggage until check-in in a small room off the lobby which was great for our timing. read less

6/27/2019