REVIEWS

A Gem In Old San Juan This hotel is conveniently located in old San Juan. Walking distance to everything. Hosts were friendly and accommodating. Room was... read moreThis hotel is conveniently located in old San Juan. Walking distance to everything. Hosts were friendly and accommodating. Room was big, clean, and quiet. Upstairs bar is cozy although some loud drunks at the bar sort of ruined the experience. Stayed two nights and we definitely would return. read less

This hotel was perfect for my needs. It was at an incredible location in Old San Juan – right near... read moreThis hotel was perfect for my needs. It was at an incredible location in Old San Juan – right near lots of tourist attractions. It was better priced than other similar hotels in the area. The staff was very helpful and friendly. The hotel was also very quaint and romantic. There are tubs on the roof which are very romantic to bathe in. My room was not very big, but it had everything I needed, and I wouldn’t have needed more space. Overall, I really enjoyed my stay and would definitely recommend this hotel to others! read less

Great boutique hotel in the heart of Viejo San Juan. The staff was extremely accommodating and welcoming to our large... read moreGreat boutique hotel in the heart of Viejo San Juan. The staff was extremely accommodating and welcoming to our large wedding group, especially Cynthia. The rooms are charming but not overly spacious (but nothing is very big in that area). The lobby is beautiful, and ended up being a perfect place to take some gorgeous wedding photos. The rooftop terrace is very convenient to relax and hang out after a long day of exploring. The location is excellent - everything in Old San Juan is within a 10 minute walk - restaurants, shops, and many historic sites. They don't have any parking options, but if you only stay in Old San Juan, you won't want a car anyway. The rooms don't have fridges, but they were happy to let us put something in their fridge overnight. I would highly recommend this hotel to anyone looking for extra charm in Old San Juan. read less

Excellent service at the night desk We have not stayed here yet but we stopped in more than a week ago and dropped off a couple... read moreWe have not stayed here yet but we stopped in more than a week ago and dropped off a couple of our bags with city clothes for a conference next week. I’ve been unable to reach any office person during the day and I landed at 4 AM but I decided to swing by anyway and see. The night desk manager, Michael, was super helpful, kind and stored or two bags for us. He also directed us to the best breakfast joint in old San Juan. I’m hoping the restless day will be as delightful as Michael was. read less

This is only for the bar:

Love the mojito. Drinks are cheap and wonderfully made. Style and decor is a little... read moreThis is only for the bar:

Love the mojito. Drinks are cheap and wonderfully made. Style and decor is a little Moroccan. Beautiful painted portraits on the wall.

Staff that greeted us outside said we would get a free shot just for coming in and we did. It was delicious! read less

Great hotel at a great price! This hotel was perfect for my needs. It was at an incredible location in Old San Juan – right near... read moreThis hotel was perfect for my needs. It was at an incredible location in Old San Juan – right near lots of tourist attractions. It was better priced than other similar hotels in the area. The staff was very helpful and friendly. The hotel was also very quaint and romantic. There are tubs on the roof which are very romantic to bathe in. My room was not very big, but it had everything I needed, and I wouldn’t have needed more space. Overall, I really enjoyed my stay and would definitely recommend this hotel to others! read less

In the center of old San Juan, balcony, cigar shops, restaurants. Everywhere is within walking distance. Friendly service. Parking is close

A beautiful spot in a beautiful city with impeccable service. As with most of Old San Juan, uneven surfaces make... read moreA beautiful spot in a beautiful city with impeccable service. As with most of Old San Juan, uneven surfaces make it less desirable for people with instability or other mobility issues. But for the more able, this is the perfect place to stay in OSJ. Cool decor, intriguing artwork, fountain in the courtyard, fabulous 2nd floor roof terrace. We commandeered the breakfast room one evening with a takeout dinner, a bottle of rum, pineapple juice, coconut milk, and very high spirits. The delightful staff kept us well supplied with ice. A terrific if slightly hazy memory. read less

A hidden gem This was our first time staying in Old San Juan. CasaBlanca Hotel is right in the center of shops,... read moreThis was our first time staying in Old San Juan. CasaBlanca Hotel is right in the center of shops, restaurants and historic sites. It is easy walking distance from the forts and a beautiful walk around the sea walls. The rooms were adorable and quaint. There wasn't a lot of storage (no closet, just a rack with three hangers, etc.) But, who comes to Old San Juan for storage? Our room had a cute balcony (shared with the neighboring room) overlooking the cobblestone street. The restaurant was only open for breakfast, but the food smelled good (we aren't breakfast people, so we didn't try it.) Truly, the very best thing about the hotel was the staff. Miguel and Jorge were SO friendly and helped us make plans and navigate the city. At one point we got lost looking for a gas station - so we were low on gas, stuck in traffic and my phone for some reason wouldn't connect to the internet in a foreign country.......so I called the front desk and shared my panic attack with Miguel. I couldn't even see the street names, but I described the buildings around me and he figured out where we were and talked us to a gas station and set us on the path back to the hotel. He will always be a hero to us. We loved our stay there and give it our highest recommendation. read less

An excellent stop in Old San Juan ! Arrival at the Casablanca Hotel we were greeted by Kyo and later by Miguel they were friendly, attentive and went... read moreArrival at the Casablanca Hotel we were greeted by Kyo and later by Miguel they were friendly, attentive and went out of their way to help not only our party but other guests as well.
Denny made sure that we were not thirsty with his refreshing guava mimosas and other drinks. Our day started with freshly brewed coffee and a selection of food items which were customized. Our daily visits to the bar and restaurant were very satisfactory ! Denny and his staff, Francisco, Alondra and Christian provided outstanding service and a relaxed atmosphere. When leaving on our cruise we were so happy to have chosen the Casablanca Hotel and would definitely come back to visit ! Thank you guys for a memorable stay ! More read less

Weekend getaway Beautifully decorated boutique hotel. Stayed for a weekend in one of the new rooms (1ES) and loved it! The hotel... read moreBeautifully decorated boutique hotel. Stayed for a weekend in one of the new rooms (1ES) and loved it! The hotel staff was friendly and helpful; the location is superb, there are excellent restaurants around. Will definitely stay again! read less

We had last minute travel changes thanks to Hurricane Dorian. Thankfully, with the help of my in-laws, we were able... read moreWe had last minute travel changes thanks to Hurricane Dorian. Thankfully, with the help of my in-laws, we were able to get a reservation at this adorable boutique hotel. From the moment we entered and waited to check-in at the desk, my husband and I fell in love with this business. The art is funky and eclectic while instilling a "get to know your fellow travelers in the lobby" kind of vibe. The front desk staff we interacted with were both helpful and charming. Due to the impending storm during our stay, most of the local businesses were boarded up and closed our first day there. We were able to find a few restaurants that were open, all of which were slammed with a constant flow of customers but unfortunately were not able to find a supermarket open by afternoon. The man at the front desk was quick to run around (in the rain) to find out which bodegas were still open. We were not expecting this service but were extremely pleased and he was able to point out exactly where they were on the map available at the front desk. The tubs on the roof were lovely, albeit a bit cold after being rained on all day. All in all, we loved their hospitality and have already discussed returning to Old San Juan and staying here on future Caribbean trips. read less

This hotel was perfect for my needs. It was at an incredible location in Old San Juan - right near... read moreThis hotel was perfect for my needs. It was at an incredible location in Old San Juan - right near lots of tourist attractions. It was better priced than other similar hotels in the area. The staff was very helpful and friendly. The hotel was also very quaint and romantic. There are tubs on the roof which are very romantic to bathe in. My room was not very big, but it had everything I needed, and I wouldn't have needed more space. Overall, I really enjoyed my stay and would definitely recommend this hotel to others! read less

Stay before a cruise The Hotel is in a great location for visiting the old town, rooms are fine for a short stay, the... read moreThe Hotel is in a great location for visiting the old town, rooms are fine for a short stay, the Hotel staff are wonderful, we had to abandon our trip due to a family emergency at home and I can not thank the staff enough for the help they provided read less

2 Nights pre-cruise My husband & I stayed here for 2 nights prior to our cruise. We were both very pleased with the... read moreMy husband & I stayed here for 2 nights prior to our cruise. We were both very pleased with the level of service we received. Our flight arrived early on the 8th. Michael (night shift coordinator) was on duty when we arrived. He stored our luggage and suggested a great cafe to go have breakfast. When we returned Jorge the daytime service coordinator was on duty. For a very small fee we were able to have early check in as they had a room made up for us while we were at breakfast.
Other members of our group arrived later that afternoon, & Jorge made sure they knew where to find us.
The rooms are not large and amenities in the room are limited. That said, it is very clean & the staff was outstanding. We would definitely stay here again. read less

Staff were friendly and accommodating. Room
Was cleaned each day, staff called for taxi when requested . AC worked. Only... read moreStaff were friendly and accommodating. Room
Was cleaned each day, staff called for taxi when requested . AC worked. Only complaint was no working elevator but they put is on 2nd floor to help accommodate.

This hotel is ideally located in Old San Juan close to various restaurants and attractions read less

We booked CasaBlanca last minute due to our other reservation losing power (thanks Dorian!). I am so glad we... read moreWe booked CasaBlanca last minute due to our other reservation losing power (thanks Dorian!). I am so glad we ended up staying here. What a great boutique hotel. The decor was amazing, the hotel staff was very kind and helpful, and the location was unbeatable. I highly recommend staying here if you are looking for a unique stay. read less

This is a very quaint hotel, centrally located to food, entertainment and shopping in Old San Juan. The staff was... read moreThis is a very quaint hotel, centrally located to food, entertainment and shopping in Old San Juan. The staff was friendly and the their service extends beyond just your stay! We were able to leave our bags after checkout and stop in to use the restroom and rooftop lounge when we returned from our cruise.
It is within walking distance to one cruise port, but not the other, so check your port location if you're staying here for a cruise. This location isn't ideal if you plan to stay in the hotel all day, it's small with not a lot of amenities, but there were just enough to make the experience memorable. We'll be back! read less

Charming boutique hotel in old San Juan! We stopped in this little gem when we saw the mimosa special posted outside. What a fantastic idea! The... read moreWe stopped in this little gem when we saw the mimosa special posted outside. What a fantastic idea! The hotel is absolutely charming and welcoming. The mimosas were delicious and we enjoyed several snacks. I hope to return to San Juan one day just to stay here! Christian was very attentive as our server. Kudos! read less

Wedding We stayed at this hotel before a wedding which was close by, we were so pleased with the staff they... read moreWe stayed at this hotel before a wedding which was close by, we were so pleased with the staff they were fantastic. Everything was clean and everything we needed was addressed immediately. My husband left his glasses and we were notified and they were so kind to mail them to us. This hotel is close to shopping, food and easy walking around old San Juan. This hotel is receiving an A+! read less

Beautiful hotel in Old San Juan My husband and I spent the last night of our honeymoon here and it did not disappoint. First of all... read moreMy husband and I spent the last night of our honeymoon here and it did not disappoint. First of all it's in the perfect location if you want to be able to walk to any restaurant/shop in Old San Juan. The hotel is beautifully decorated and styled and is clean. My only complaint would be the musty smell in our room, I suppose this is probably standard in any of the hotel rooms around the area though. Staff was extremely kind and helpful. read less

Let me start out by saying, some of the photos do not do the property justice. The quaint 8 room... read moreLet me start out by saying, some of the photos do not do the property justice. The quaint 8 room , 2 rooftop suite hotel is magnificent.

Charming is a basic description. I am in love !!!!
Each room is different and yet the property keeps the same rustic Spanish feel. As the Front reception agent said, " It allows you to feel Old San Juan."

We stayed in the King upgrade with twin daybed in a stepdown room. The same room holds a straight back chair in one corner and an armoire. This is also equipped with a pack n play, umbrella, and iron with board.

The price, locations, and staff make it a "No brainer " read less

We checked in 3/12/2019 at the hotel I must say that the young man that helped us did a great... read moreWe checked in 3/12/2019 at the hotel I must say that the young man that helped us did a great job accommodating us , considering the reservation wasn't what I wanted ! ( I booked through booking .com by mistake ) as I usually go directly through the hotel website anytime I book a reservation!
The room we had was great all the comforts of home , the staff was great very accommodating and the breakfast in the morning very nicely done ! On our last day they called us a cab to the airport it was so nice it just made it easier for our trip ! I would recommend Villa Herencia Hotel to anyone traveling to Old San Juan thank you for the wonderful stay at your beautiful hotel we will definitely stay again read less

Great Service We loved the mix or antique and modern. Antique furniture in the rooms and lobby balance with the new amenities... read moreWe loved the mix or antique and modern. Antique furniture in the rooms and lobby balance with the new amenities made for a great place. The staff was awesome in their helpfulness and recommendations. Cudos to Christian, Romel, Kyo and Adam for making our stay great and their directions and help getting around. Super friendly atmosphere at all times. read less

Absolutely lovely! So very cozy and welcoming! Located in the heart of OSJ! Outstanding location! I felt like a member of the Old San Juan community. Lots of destinations within walking distance. Thirty... read moreOutstanding location! I felt like a member of the Old San Juan community. Lots of destinations within walking distance. Thirty minute walk from Balneario de Escambron (the beach)! Loved everything about this hotel (architecture, design, staff,...). read less

Best Experience Absolutely LOVED this place. The staff is friendly and accommodating. The rooms are beautiful and each is unique. My... read moreAbsolutely LOVED this place. The staff is friendly and accommodating. The rooms are beautiful and each is unique. My superior suite had a blacony overlooking the main street and i loved sitting out here. The beds and pillows are COMFORTABLE. Had several great nights of sleep. My only suggestion for change is that there be a fridge included inside the rooms. Cold water (without running to the lobby for ice) and the ability to save left over food from the amazing local restaurants would have made things a bit easier for us. I would absolutely stay here again and hope to do so in the future. read less

What a BEAUTIFUL Hotel and Friendly Staff This was our first time at the CasaBlanca Hotel and we are already planning our next stay at this hotel.... read moreThis was our first time at the CasaBlanca Hotel and we are already planning our next stay at this hotel. We arrived very early and the staff checked us in and put our luggage in a storage area designated just to hold early arrival luggage. This left us free to head into the city and to our favorite restaurants for a great lunch and famous drink. We did have a room with balcony but next time we will not add this feature since it only has a view of the alley behind the hotel. We felt it was by far the best hotel we have visited in San Juan.

Regards,
Dale and Naomi More read less

These guys are incredibly accommodating. We knew it was likely the hotel would not have AC after the hurricane and... read moreThese guys are incredibly accommodating. We knew it was likely the hotel would not have AC after the hurricane and upon arrival were told they did not. They gave us a discount and made sure our every need was taken care of, had fans in the room, etc. Even carried our luggage up four flights with a smile.

My husband contacted them about our daughter's purse 3 days after leaving it at the hotel and they saved it for us for a week AND let us hang out at the hotel today while waiting on our flight.

Super friendly and the rooms (and building) are cool! The sunrise from the 6th floor rooftop is amazing! read less

Very nice hotel in great location This is a lovely hotel in a great location for visiting Old San Juan. The staff are very friendly and... read moreThis is a lovely hotel in a great location for visiting Old San Juan. The staff are very friendly and helpful, everywhere is very clean and you can watch the film Casablanca all day long!
We had a room on the fourth floor overlooking the street. It had a balcony with chairs and table, really nice place to sit and watch the world go by. The room was very clean and although not big was adequate.
We also enjoyed sitting in the small roof garden during the late afternoon.
The hotel is in easy walking distance of all the main attractions in Old San Juan.
Highly recommended. read less

Great location right in the middle of everything We went for Puerto Rico for the Ironman 70.3 race. Although the race was canceled due to the virus,... read moreWe went for Puerto Rico for the Ironman 70.3 race. Although the race was canceled due to the virus, we were already there. Casablanca Hotel was the perfect setting for a relaxing getaway. Shops, restaurants and forts are within walking distance. Staff was supper friendly, giving us advise on restaurants and locations to visit. Super cute bar and a wonderful rooftop to sit down and enjoy our drinks.
Rooms were spacious and clean. Since we had to leave early, we were going to lose one night's fee. However, the hotel refunded us that night.
We will go back to CBH next time we are in Puerto Rico. I totally recommend this hotel. read less