REVIEWS

Staying at Villa Herencia made my feel like a princess. My boyfriend and I had the pleasure of staying three... read moreStaying at Villa Herencia made my feel like a princess. My boyfriend and I had the pleasure of staying three nights here on a recent visit to Old San Juan. We first stayed two nights at the beginning of our trip and decided to stay an extra night at the end of our trip because we loved it so much. There are 8 rooms, each with a mix of contemporary and antique decor, some with high ceilings, exposed wooden beams and old floor tiles. The front desk staff was helpful and the breakfast was excellent. Breakfast is served in the dinning room with a high ceiling and exposed wood beams on a 16+ person table. I loved the eclectic mix of zebra stripped chairs, contemporary paintings and the chandelier above. Breakfast included coffee, tea, juice, cereal, yogurt, fruit and three different types of delicious fresh baked bread. Old San Juan is easily navigated by foot but if you need to park a car there is a lot close by run by El Convento that offers a special rate for guests of Villa Herencia. Other perks to Villa Herencia included the roof deck with shade, a sweet smelling courtyard, an avocado tree, luxurious beds and hearty AC systems in each room.. read less

The CasaBlanca Hotel is magical. A week after getting home, I am still thinking about how beautiful it is and... read moreThe CasaBlanca Hotel is magical. A week after getting home, I am still thinking about how beautiful it is and how kind the staff were to my mother. She has been taking Spanish classes in retirement and had so much fun testing her communication skills with the hotel employees -- especially the housekeeping staff. Staying here made our trip to Old San Juan very special. As mentioned in another review, if a large room size, strong water pressure, fast elevator, and luxury are important to you, then a chain hotel is probably a better fit. If you're less picky about that stuff, and you want a bit of magic, then the CasaBlanca Hotel is perfect. read less

Customer service was excellent!! Staff exceeded expectations. Beautiful and clean. can't wait to be back!!! Thanks guys!!!

A beautiful spot in a beautiful city with impeccable service. As with most of Old San Juan, uneven surfaces make... read moreA beautiful spot in a beautiful city with impeccable service. As with most of Old San Juan, uneven surfaces make it less desirable for people with instability or other mobility issues. But for the more able, this is the perfect place to stay in OSJ. Cool decor, intriguing artwork, fountain in the courtyard, fabulous 2nd floor roof terrace. We commandeered the breakfast room one evening with a takeout dinner, a bottle of rum, pineapple juice, coconut milk, and very high spirits. The delightful staff kept us well supplied with ice. A terrific if slightly hazy memory. read less

Very quaint and classy hotel with tons of character. Old San Juan is a city to explore and Casa Blanca... read moreVery quaint and classy hotel with tons of character. Old San Juan is a city to explore and Casa Blanca embodies the charm and beauty of this town. Miguel was super helpful. Cannot wait to come back. read less

2 Nights pre-cruise My husband & I stayed here for 2 nights prior to our cruise. We were both very pleased with the... read moreMy husband & I stayed here for 2 nights prior to our cruise. We were both very pleased with the level of service we received. Our flight arrived early on the 8th. Michael (night shift coordinator) was on duty when we arrived. He stored our luggage and suggested a great cafe to go have breakfast. When we returned Jorge the daytime service coordinator was on duty. For a very small fee we were able to have early check in as they had a room made up for us while we were at breakfast.
Other members of our group arrived later that afternoon, & Jorge made sure they knew where to find us.
The rooms are not large and amenities in the room are limited. That said, it is very clean & the staff was outstanding. We would definitely stay here again. read less

What a BEAUTIFUL Hotel and Friendly Staff This was our first time at the CasaBlanca Hotel and we are already planning our next stay at this hotel.... read moreThis was our first time at the CasaBlanca Hotel and we are already planning our next stay at this hotel. We arrived very early and the staff checked us in and put our luggage in a storage area designated just to hold early arrival luggage. This left us free to head into the city and to our favorite restaurants for a great lunch and famous drink. We did have a room with balcony but next time we will not add this feature since it only has a view of the alley behind the hotel. We felt it was by far the best hotel we have visited in San Juan.

Regards,
Dale and Naomi More read less

One night stay for our family This hotel is in the heart of ‘old’ San Juan. We booked a family suite for a night after we... read moreThis hotel is in the heart of ‘old’ San Juan. We booked a family suite for a night after we disembarked from our cruise. The staff was very helpful and fluent in English. They let us stow our bags until our room was ready leaving us free to explore the city for a few hours.

The lobby was charming with three tv’s playing the movie Casa Blanca. There is a quaint little cafe where they do breakfast and dinner service (not included).

It is a very nice space with a door between our room and the kids’ room. We slept on a king while our two boys each had a twin bed to themselves. We had a balcony off the main bedroom that had a small table and two chairs overlooking the street below.

This was a great stay. With the spacious room, great service, and friendly staff we would definitely stay here again. read less

This hotel is a beautiful and friendly layover on our way to Culebra. Miguel is the most hospitable and awesome... read moreThis hotel is a beautiful and friendly layover on our way to Culebra. Miguel is the most hospitable and awesome person. He gave us the best recommendations and made our quick stay amazing. We'll stay here again. read less

2 nights before Cruise Very clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk... read moreVery clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk to the cruise port in 5 minutes. Great little shops and restaurants so close. Would definitely recommend this hotel! read less

During protest great hotel We happened to be in Old San Juan during the first week of the protests.
This hotel is quiet, even... read moreWe happened to be in Old San Juan during the first week of the protests.
This hotel is quiet, even though it’s ON THE PROTEST STREET!
It was safe. The staff assisted in all of our needs.
This is a quaint beautiful hotel. Clean-daily housekeeping did a great job. The staff-ALL (especially the males ) were great. Offered suggestions and just visited with us.
The rooms were so quiet. We had a balcony room and never heard any noise when the balcony door was closed.
The AC worked great. Water was hot. Shower was good.
Beds were very nice.
We had the suite-King room, and adjoining 2 twin bed room. It’s a large room.
We went up to the rooftop just to check it out but the bath tubs didn’t interest us.
The halls and lobby are beautifully decorated.
Without a doubt, we will stay here again.
You can’t beat the location. And you can’t beat the service. read less

Hands down the best hotel to say at when in Old San Juan. My wife and I have been spoiled,... read moreHands down the best hotel to say at when in Old San Juan. My wife and I have been spoiled, not only is the location absolutely perfect but this hotel has a great staff helped us with every answer to every question and meet or every needs. Beautifully designed with the addition of the roof top terrace to put a cherry on top. The only thing I was disappointed in is the bar not being opened. I could of used a few night caps. read less

Awesome hotel in Old San Juan Beautiful boutique hotel in downtown Old San Juan. We stayed in a Jr. Suite that was super clean and decorated... read moreBeautiful boutique hotel in downtown Old San Juan. We stayed in a Jr. Suite that was super clean and decorated beautifully. Staff was friendly and helpful. Will definitely stay here again on our next visit. read less

Quality Service The hotel staff and the room we’re exceptional. We were able to check in early without an issue. ... read moreThe hotel staff and the room we’re exceptional. We were able to check in early without an issue. Our room had a balcony which added to the romantic ambience. Parking is a little inconvenient as it’s a short little walk, but hotel guests get a discount and it’s a safe and secure place to park. There is limited street parking. read less

Great Service We loved the mix or antique and modern. Antique furniture in the rooms and lobby balance with the new amenities... read moreWe loved the mix or antique and modern. Antique furniture in the rooms and lobby balance with the new amenities made for a great place. The staff was awesome in their helpfulness and recommendations. Cudos to Christian, Romel, Kyo and Adam for making our stay great and their directions and help getting around. Super friendly atmosphere at all times. read less

Cute hotel in old san juan It’s like a little boutique hotel set amongst the picturesque streets of old san juan.
Its a very busy street so... read moreIt’s like a little boutique hotel set amongst the picturesque streets of old san juan.
Its a very busy street so have to be quick getting in and out of taxi, but as soon as you enter its quiet n calm.
Reception staff were super friendly and helpful with any questions we asked.
The rooms are a little small, hard to open 2 suitcases on floor, so moved our bed over to allow the room!
Location excellent if you want to be in historical old town! read less

Great hotel at a great price! This hotel was perfect for my needs. It was at an incredible location in Old San Juan – right near... read moreThis hotel was perfect for my needs. It was at an incredible location in Old San Juan – right near lots of tourist attractions. It was better priced than other similar hotels in the area. The staff was very helpful and friendly. The hotel was also very quaint and romantic. There are tubs on the roof which are very romantic to bathe in. My room was not very big, but it had everything I needed, and I wouldn’t have needed more space. Overall, I really enjoyed my stay and would definitely recommend this hotel to others! read less

Nice Nice rooms, great service, love the rooftop lounge. Great location ,close to Carnival Cruise port, walking distance. . Made good... read moreNice rooms, great service, love the rooftop lounge. Great location ,close to Carnival Cruise port, walking distance. . Made good suggestions on where to eat and shop. Very Close to Old Fort (national park). read less

Step back into time with service and decor. This boutique hotel is a perfect place to unwind and enjoy Old San Juan. It has the decor ... read moreThis boutique hotel is a perfect place to unwind and enjoy Old San Juan. It has the decor of old morrocco with the hena lamps, hand carved wood furniture and wrought iron accents with middle eastern chandeliers.
The service is on a name basis and attentive.
The rooms are sleek and modern and beautiful! The hotel is centrally located to everything in Old San Juan. It was just wonderdul read less

Very friendly, personable and helpful staff. The hotel is very charming with lots of character. We very much enjoyed our... read moreVery friendly, personable and helpful staff. The hotel is very charming with lots of character. We very much enjoyed our stay here and will happily come back. read less

Great Experience! I stayed at this hotel for one night in Old San Juan and it couldn't have been better. I... read moreI stayed at this hotel for one night in Old San Juan and it couldn't have been better. I loved the eclectic but cozy vibes and décor in the rooms, rooftop, and lobby. The hotel is aslo in a great location within walking distance to all the Old San Juan attractions. Most important though was how hopsitable and helpful the staff were. Cynthia gave me so many wonderful restuarant reccomendations and directions and helped me and a couple at the hotel find a tour guide to El Yunque when our original guide canceled in the morning. As a solo traveler unfamiliar to Puerto Rico this was beyond helpful. They will also hold your luggage while you go explore. I would absolutely stay here again anytime I revisit Old San Juan. More read less

Excellent hotel. FREE wifi. Beautiful eclectic decor. Super friendly service. 24 hour concierge. Ice cold water waiting in the lobby... read moreExcellent hotel. FREE wifi. Beautiful eclectic decor. Super friendly service. 24 hour concierge. Ice cold water waiting in the lobby every day. Gorgeous rooftop with 4 amazing stone tubs to soak in. (So unique and so refreshing!) The location couldn't be better! There's a little street noise because your in town, but nothing major and totally worth it to be right in the middle of the best of Old San Juan. read less

Beautiful hotel in Old San Juan My husband and I spent the last night of our honeymoon here and it did not disappoint. First of all... read moreMy husband and I spent the last night of our honeymoon here and it did not disappoint. First of all it's in the perfect location if you want to be able to walk to any restaurant/shop in Old San Juan. The hotel is beautifully decorated and styled and is clean. My only complaint would be the musty smell in our room, I suppose this is probably standard in any of the hotel rooms around the area though. Staff was extremely kind and helpful. read less

Probably the best and nicest place in Puerto Rico. Miguel was amazing. Make sure to hit the rooftop deck.

Miguel at the front desk was hilarious and gave great recommendations. Do yourself a favor and have a drink at... read moreMiguel at the front desk was hilarious and gave great recommendations. Do yourself a favor and have a drink at the cozy hotel bar. Danny will treat you right. The hotel is clean and close to everything. Rooms are small but comfortable and the balcony is a great spot for people watching. read less

Amazing stay! This quaint hotel is situated in Old San Juan and centrally located to restaurants, plazas, shopping.......... the... read moreThis quaint hotel is situated in Old San Juan and centrally located to restaurants, plazas, shopping.......... the employees were more than helpful in every way! All of the rooms were decorated with the charm of Old San Juan and the hotel has a Casablanca movie theme! The top floor has a relaxing terrace garden. Will stay there again! read less

A most enjoyable place to stay !! Staff went out of their way to take care of us including helping... read moreA most enjoyable place to stay !! Staff went out of their way to take care of us including helping with a minor medical situation.
They are in the process of expanding so some services were limited (restaurant food options mostly) but the rooms are comfortable the views from the roof are not bad ( better if not for taller buildings in the way) the rooftop tubs looked interesting unfortunately we were too busy exploring we never found the time to give them a try so now we have another reason to visit again. read less

My husband and I stayed here for two nights on our tour of PR and loved it. Miguel was... read moreMy husband and I stayed here for two nights on our tour of PR and loved it. Miguel was extremely helpful, and it was a great location within OSJ. No elevator and small rooms - no matter - we packed light. Lots of character, rooms were clean and comfortable. Will definitely be returning. read less

One night pre-cruise Stayed here one night before our Carnival Fascination cruise. We had a small interior room. It's an old... read moreStayed here one night before our Carnival Fascination cruise. We had a small interior room. It's an old hotel but clean and well-maintained. Great location for exploring Old San Juan. We were able to walk with our luggage down to the cruise port (about 3 blocks). Front desk staff was super friendly and helpful. They even offered to store our bags for a few hours after our cruise since we had a late flight. read less

Great experience The entire staff is friendly, helpful, and very professional. Micheal went above and beyond to help us and make sure... read moreThe entire staff is friendly, helpful, and very professional. Micheal went above and beyond to help us and make sure we taken care of. His help made our stay both in and out of the hotel a great experience read less