Nice Nice rooms, great service, love the rooftop lounge. Great location ,close to Carnival Cruise port, walking distance. . Made good... read moreNice rooms, great service, love the rooftop lounge. Great location ,close to Carnival Cruise port, walking distance. . Made good suggestions on where to eat and shop. Very Close to Old Fort (national park). read less
1/17/2020
These guys are incredibly accommodating. We knew it was likely the hotel would not have AC after the hurricane and... read moreThese guys are incredibly accommodating. We knew it was likely the hotel would not have AC after the hurricane and upon arrival were told they did not. They gave us a discount and made sure our every need was taken care of, had fans in the room, etc. Even carried our luggage up four flights with a smile.
My husband contacted them about our daughter's purse 3 days after leaving it at the hotel and they saved it for us for a week AND let us hang out at the hotel today while waiting on our flight.
Super friendly and the rooms (and building) are cool! The sunrise from the 6th floor rooftop is amazing! read less
This hotel looked straight out of HGTV. The decor is beautiful. You can't go wrong here, especially for the price.... read moreThis hotel looked straight out of HGTV. The decor is beautiful. You can't go wrong here, especially for the price. Our room was small, but, it didn't bother us. It looked exceptionally clean. The soaking tubs on the roof are a great amenity. The staff was awesome. Location is great. Great place to stay while in Old San Juan. read less
7/28/2017
2 Nights pre-cruise My husband & I stayed here for 2 nights prior to our cruise. We were both very pleased with the... read moreMy husband & I stayed here for 2 nights prior to our cruise. We were both very pleased with the level of service we received. Our flight arrived early on the 8th. Michael (night shift coordinator) was on duty when we arrived. He stored our luggage and suggested a great cafe to go have breakfast. When we returned Jorge the daytime service coordinator was on duty. For a very small fee we were able to have early check in as they had a room made up for us while we were at breakfast.
Other members of our group arrived later that afternoon, & Jorge made sure they knew where to find us.
The rooms are not large and amenities in the room are limited. That said, it is very clean & the staff was outstanding. We would definitely stay here again. read less
2 nights before Cruise Very clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk... read moreVery clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk to the cruise port in 5 minutes. Great little shops and restaurants so close. Would definitely recommend this hotel! read less
1/01/1970
If you are expecting the Ritz, this is not it. What this hotel is, is purely authentic old town San... read moreIf you are expecting the Ritz, this is not it. What this hotel is, is purely authentic old town San Juan. From the moment you enter you will go back in time and feel like it's 1900, but with excellent air conditioning. Each room we saw was well appointed and the artwork is great. We had room H9 which was upstairs and opened up onto the sun deck. We had easy access to the outdoor tubs, which seem cheesy, but after a long day of walking and sweating are the perfect way to soak out the aches and enjoy a beer. The breakfast is nothing spectacular, but a couple of eggs, yoghurt, toast and coffee was enough to get me moving and I didn't have go looking. The hotel has an understated luxury that I found more alluring than a big named, box hotel. There will be cats on the terrace, you will hear the neighbors dogs bark, not ever surface is level and the furniture is period. The hotel marries modern with antique in a manner that keeps you comfortable, yet allows you to embrace the classic. If you are staying in the old city, stay here. It will really complete the experience. read less
6/28/2018
We came for breakfast in the lobby, and it was lovely. Hector was pleasant, courteous and attentive to my food... read moreWe came for breakfast in the lobby, and it was lovely. Hector was pleasant, courteous and attentive to my food allergies. We ordered two omelettes, a fruit bowl and coffee. I am not a frequent coffee drinker - this was the best coffee I've had.
The eggs came with a version of home fries that are better than, but closely related to potato chips. The fruit mix was fresh and had papaya. Recommended for ambiance, good food and nice staff. read less
2 nights before Cruise Very clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk... read moreVery clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk to the cruise port in 5 minutes. Great little shops and restaurants so close. Would definitely recommend this hotel! read less
1/01/1970
A most enjoyable place to stay !! Staff went out of their way to take care of us including helping... read moreA most enjoyable place to stay !! Staff went out of their way to take care of us including helping with a minor medical situation.
They are in the process of expanding so some services were limited (restaurant food options mostly) but the rooms are comfortable the views from the roof are not bad ( better if not for taller buildings in the way) the rooftop tubs looked interesting unfortunately we were too busy exploring we never found the time to give them a try so now we have another reason to visit again. read less
Casa Blanca hotel is a gem in Old San Juan on Calle Fortaleza. Casa Blanca is near many local shops,... read moreCasa Blanca hotel is a gem in Old San Juan on Calle Fortaleza. Casa Blanca is near many local shops, attractions, and restaurants within walking distance. The staff was polite and friendly upon checking in the young woman greeted me and provided more resources about places I should visit. I stayed for 5 days and my experience was pleasant. I will stay at Casa Blanca when visiting again.
Casa Blanca also has a cafe but their renovating and closed for a few months 🙁 read less
This hotel was a gem in the heart of Old San Juan. I would love to come back and just... read moreThis hotel was a gem in the heart of Old San Juan. I would love to come back and just stay here for a weekend and enjoy more of the bathtubs up on their rooftop.
Their front desk attendants are the BEST! Miguel is always so kind and helpful with recommendations of local food spots.
Near the hotel you have so many bars and a quick walk takes you to the port where all the cruises dock. Right next to hem you can find a ferry which is only .50 cents per way/per person which takes you to the Bacardi factory (a must do in Puerto Rico)
Also I love the rooms. The beds are very comfortable, cozy and great for a good night sleep. The decoration is jaw dropping... again I can stay here for a little longer. The bathrooms are well equipped and if you need a hair dryer or steamer than you can request one with your personalized room tablet. So convenient! You ale your request and one do the kind front desk guys will come up and bring over to you.
I honestly could have not chosen a better hotel. I was so happy with our stay that I am sad to leave! read less
What a great getaway! My stay at the Casa Blanca Hotel was great. We had a clean, comfortable room with delightful air... read moreMy stay at the Casa Blanca Hotel was great. We had a clean, comfortable room with delightful air conditioning. We has a balcony overlooking Calle Fortaleza. We had a rooftop area to view all four corners of Old San Juan. But most important . . . we experienced incredible hospitality. From Jorge welcoming us as we pulled up in front of the hotel, to the fabulous breakfasts prepared each morning by Denny, to the daily tour info from Miguel & Michael. From the first call to the hotel and Cynthia's assistance with our reservation, I just could not ask for more! Thank you to the whole Casablanca team! read less
10/28/2019
Beautiful! My first time in PR and i feel it wouldn't be the same if i went anywhere else. We... read moreBeautiful! My first time in PR and i feel it wouldn't be the same if i went anywhere else. We watched the sunrise from the roof and it was truly breathtaking. The staff was more than helpful, they did more than enough to make us feel like family and i wouldn't hesitate to go back again. read less
8/06/2019
This place is sooo nice and really is a beautiful hotel! What's even better is that the whole staff was... read moreThis place is sooo nice and really is a beautiful hotel! What's even better is that the whole staff was Super friendly and very courteous! Miguel and Marc went above and beyond to really make our stay there very enjoyable and memorable. We definitely would stay there again the next time we are in Old San Juan!! read less
3/01/2015
My experience has been amazing. The staff was friendly and professional. The rooms are clean, well decorated and have beautiful... read moreMy experience has been amazing. The staff was friendly and professional. The rooms are clean, well decorated and have beautiful balcony views. The hotel also serves breakfast in the Mornings. I will always stay here whenever I'm in Puerto Rico. read less
9/23/2019
We had last minute travel changes thanks to Hurricane Dorian. Thankfully, with the help of my in-laws, we were able... read moreWe had last minute travel changes thanks to Hurricane Dorian. Thankfully, with the help of my in-laws, we were able to get a reservation at this adorable boutique hotel. From the moment we entered and waited to check-in at the desk, my husband and I fell in love with this business. The art is funky and eclectic while instilling a "get to know your fellow travelers in the lobby" kind of vibe. The front desk staff we interacted with were both helpful and charming. Due to the impending storm during our stay, most of the local businesses were boarded up and closed our first day there. We were able to find a few restaurants that were open, all of which were slammed with a constant flow of customers but unfortunately were not able to find a supermarket open by afternoon. The man at the front desk was quick to run around (in the rain) to find out which bodegas were still open. We were not expecting this service but were extremely pleased and he was able to point out exactly where they were on the map available at the front desk. The tubs on the roof were lovely, albeit a bit cold after being rained on all day. All in all, we loved their hospitality and have already discussed returning to Old San Juan and staying here on future Caribbean trips. read less
9/09/2019
Customer service was excellent!! Staff exceeded expectations. Beautiful and clean. can't wait to be back!!! Thanks guys!!!
11/20/2019
Weekend getaway Beautifully decorated boutique hotel. Stayed for a weekend in one of the new rooms (1ES) and loved it! The hotel... read moreBeautifully decorated boutique hotel. Stayed for a weekend in one of the new rooms (1ES) and loved it! The hotel staff was friendly and helpful; the location is superb, there are excellent restaurants around. Will definitely stay again! read less
9/29/2019
Great hotel Stayed there during the hurricane and could not believe how helpful and friendly the staff was. The facilities are amazing.... read moreStayed there during the hurricane and could not believe how helpful and friendly the staff was. The facilities are amazing. I loved the roof top tubs and views. The rooms are very nice, four poster beds. The bar top notch. read less
3/17/2019
An excellent stop in Old San Juan ! Arrival at the Casablanca Hotel we were greeted by Kyo and later by Miguel they were friendly, attentive and went... read moreArrival at the Casablanca Hotel we were greeted by Kyo and later by Miguel they were friendly, attentive and went out of their way to help not only our party but other guests as well.
Denny made sure that we were not thirsty with his refreshing guava mimosas and other drinks. Our day started with freshly brewed coffee and a selection of food items which were customized. Our daily visits to the bar and restaurant were very satisfactory ! Denny and his staff, Francisco, Alondra and Christian provided outstanding service and a relaxed atmosphere. When leaving on our cruise we were so happy to have chosen the Casablanca Hotel and would definitely come back to visit ! Thank you guys for a memorable stay ! More read less
My husband and I stayed here for two nights on our tour of PR and loved it. Miguel was extremely... read moreMy husband and I stayed here for two nights on our tour of PR and loved it. Miguel was extremely helpful, and it was a great location within OSJ. No elevator and small rooms - no matter - we packed light. Lots of character, rooms were clean and comfortable. Will definitely be returning. read less
4/04/2015
Loved this place!! This hotel is adorable!! Loved the unique decor. Very clean!! You cannot beat the location. Central and within walking distance... read moreThis hotel is adorable!! Loved the unique decor. Very clean!! You cannot beat the location. Central and within walking distance of everything in Old San Juan. We also had breakfast there and it was delish. We had kids with us and they loved it as well. The people who work there were extremely kind and helpful. read less
10/22/2019
We stopped by the bar for an amazing happy hour special. The bar tender Alejandra is fantastic and she makes... read moreWe stopped by the bar for an amazing happy hour special. The bar tender Alejandra is fantastic and she makes the best house shots. Ambiance is impeccable. read less
4/24/2016
Quality Service The hotel staff and the room we’re exceptional. We were able to check in early without an issue. ... read moreThe hotel staff and the room we’re exceptional. We were able to check in early without an issue. Our room had a balcony which added to the romantic ambience. Parking is a little inconvenient as it’s a short little walk, but hotel guests get a discount and it’s a safe and secure place to park. There is limited street parking. read less
7/20/2019
Lovely Boutique Hotel! My husband and I visited San Juan for a wedding, and had a great stay at this lovely boutique hotel... read moreMy husband and I visited San Juan for a wedding, and had a great stay at this lovely boutique hotel in the heart of Old San Juan. We stayed at the hotel with a big group and everyone was very comfortable. The hotel is updated, clean and well run.There is a beautiful rooftop lounge (with views) that our party spent lots of time hanging out on. Restaurants and bars are just steps away from the hotel, and nearby beaches are a $10 Uber ride away. I would stay here again, and definitely recommend this hotel! read less
11/11/2019
Right in the heart of old San Juan! Walking distance to everything. We could even walk yo our cruise ship... read moreRight in the heart of old San Juan! Walking distance to everything. We could even walk yo our cruise ship with our luggage. The desk clerk was so nice and the Hotel was even nicer than the pictures. We showed up a day before our cruise and enjoyed the Forts. They will also hold your luggage after you check out so you can explorer while you are waiting to board your cruise! The rooftop deck has outside bath tubs to relax while enjoying a bottle of wine. We will be back! read less
10/11/2016
Wonderful Hotel We stayed here a few days before our cruise. We wanted to explore Old San Juan. Located a few blocks... read moreWe stayed here a few days before our cruise. We wanted to explore Old San Juan. Located a few blocks from the cruise port=excellent.. We arrived and were greated by friendly staff. The bellhop helped us with our luggage. We stayed on the fourth floor two room Superior Suite with a balcony overlooking the street below. Great room indeed=kids loved having their own room and I loved the balcony. The rooftop lounge area was so relaxing. We'd sit up there watching the nightlife below. The lobby was very stunning. clean, modern, with Casablanca always playing. If you want a beautiful hotel in the heart of historic city)everything easy walk away) and one that is super close to cruise port==stay at this charming hotel. read less
7/13/2019
We lived this hotel. We stayed here for 4 days prior to a cruise. It was a central location. The... read moreWe lived this hotel. We stayed here for 4 days prior to a cruise. It was a central location. The desk staff had excellent information and was always very helpful and polite. The food for breakfast was delicious. We will stay here always when we come to Puerto Rico! read less
7/21/2019