REVIEWS

Very hipster chic vibe at this hotel. Quaint rooms that fully immerse you with it's historic Spanish colonial architecture. Definitely... read moreVery hipster chic vibe at this hotel. Quaint rooms that fully immerse you with it's historic Spanish colonial architecture. Definitely a first choice for those who love history and culture. I recommend booking online as it was a third of the price versus getting a reservation in person. read less

Staff were friendly and accommodating. Room
Was cleaned each day, staff called for taxi when requested . AC worked. Only... read moreStaff were friendly and accommodating. Room
Was cleaned each day, staff called for taxi when requested . AC worked. Only complaint was no working elevator but they put is on 2nd floor to help accommodate.

This hotel is ideally located in Old San Juan close to various restaurants and attractions read less

Perfect location We stayed in 3B and family stayed in three other rooms. Miguel was very helpful in answering all my questions... read moreWe stayed in 3B and family stayed in three other rooms. Miguel was very helpful in answering all my questions prior to arrival. The balconies are shared but no one really spent more than 5 mins out on them so it was nice to have an extra amenity. We felt safe. We had no problems with the elevator. 2 H south side had different decor and big room. 3B was still cozy but older decor. Different rooms different part of hotel. Older vs newer. But older had the balcony from what I understand facing Forteleza. A/C worked great everyday. They helped us with our luggage. Even gave us towels for the beach for the day. Would stay again as there were plenty of shops around and things to see in old san juan. Even if you are going to travel with a car like we did just park in the parking lot down a block and a half. The roof top was great to take in the sights of Puerto Rico. read less

A lovely boutique hotel with an old-world feel. We stayed at the Casablanca on the night before our cruise. Right in the heart of old San Juan, it... read moreWe stayed at the Casablanca on the night before our cruise. Right in the heart of old San Juan, it was a great location to branch out from when looking for food or things to do. Staff were helpful with directions and recommendations. We were upgraded to a suite so we had lots of room. Everything was just right. Unfortunately, due to high winds, the rooftop was closed. Due to renovations the elevators were not working, but staff were readily available to help with bags. We did not eat in the hotel, so I cannot comment on their food options.We were able to store our luggage in the morning after check-out so we didn't have to drag it around when we went looking for breakfast. It is close enough to the Carnival cruise terminal to walk with your luggage, but the cobblestone streets make it a bit of a challenge so if you have a lot of heavy luggage, consider spending a few bucks on a taxi.
Note: most cruise lines board at another location in the harbour, so check first before booking the hotel, or plan on a longer taxi ride (the other cruise pier is not in old San Juan). read less

CasaBlanca Hotel is an absolute gem both inside and out. Located in the beautiful Calle Fortaleza of Old San Juan,... read moreCasaBlanca Hotel is an absolute gem both inside and out. Located in the beautiful Calle Fortaleza of Old San Juan, this hotel offers an abundance of restaurants, bars, shops and attractions within walking distance. The staff, service and decor deserves no less than 10 stars. If you're renting a car for your stay, there is a huge 24 hour parking deck two blocks down for only $4!!! I loved every minute of my stay here and will definitely be returning! read less

Highly recommend this little hotel in the heart of old San Juan The hotel was great. So glad I chose it. The room was lovely, as was the rest of the hotel,... read moreThe hotel was great. So glad I chose it. The room was lovely, as was the rest of the hotel, with beautiful views of the city from several spots. What's more is the staff were gracious! I injured my arm while in the city, they provided me with a bucket of ice and small plastic bags. Then after we checked out, we realized we had left something behind in the room. We called them from the airport. The item was found and they sent it to us (back to NY) and we received it the next week. I could not have been happier with their level of compassion and responsibility. read less

Customer service was excellent!! Staff exceeded expectations. Beautiful and clean. can't wait to be back!!! Thanks guys!!!

Awesome hotel in Old San Juan Beautiful boutique hotel in downtown Old San Juan. We stayed in a Jr. Suite that was super clean and decorated... read moreBeautiful boutique hotel in downtown Old San Juan. We stayed in a Jr. Suite that was super clean and decorated beautifully. Staff was friendly and helpful. Will definitely stay here again on our next visit. read less

Quality Service The hotel staff and the room we’re exceptional. We were able to check in early without an issue. ... read moreThe hotel staff and the room we’re exceptional. We were able to check in early without an issue. Our room had a balcony which added to the romantic ambience. Parking is a little inconvenient as it’s a short little walk, but hotel guests get a discount and it’s a safe and secure place to park. There is limited street parking. read less

Great hotel Stayed there during the hurricane and could not believe how helpful and friendly the staff was. The facilities are amazing.... read moreStayed there during the hurricane and could not believe how helpful and friendly the staff was. The facilities are amazing. I loved the roof top tubs and views. The rooms are very nice, four poster beds. The bar top notch. read less

Feels like a hotel in Old San Juan should feel From the minute you walk in the door, you feel like this is a unique hotel. You are welcomed... read moreFrom the minute you walk in the door, you feel like this is a unique hotel. You are welcomed as if you are home. We have stayed here twice and each time the staff gives great recommendations for local food and entertainment. They have recently renovated and the balcony rooms in the back are beautiful! The bar upstairs is interesting and good for an end of the night cocktail.
They will hold your bags for you before checkin or after checkout while you explore the city. read less

Beautiful Hotel Our family of four stayed at the CasaBlanca Hotel before departing on a cruise in late December. The hotel... read moreOur family of four stayed at the CasaBlanca Hotel before departing on a cruise in late December. The hotel reservation process was smooth and we stayed in the 2-bedroom Superior Suite. We had a balcony with a beautiful view of the city. Our suite was bright, spacious, modern, very clean and beautifully decorated. The hotel is in an excellent location and in walking distance to many great attractions. We felt very safe. We checked out at 11:00 am and the hotel kindly kept our bags while we explored Old San Juan on a segway tour. The staff was super friendly and the hotel is so full of charm and ambiance. There is a small bar and the cafe serves breakfast in the morning. Our room was on the 3rd floor, which is not currently serviced by an elevator. The staff made quick work of bringing all of our luggage to our room. This was a great experience for our family and I would definitely stay again in the future. More read less

CasaBlanca Hotel made our vacation in Old San Juan feel less like a visit and more like we had lived... read moreCasaBlanca Hotel made our vacation in Old San Juan feel less like a visit and more like we had lived in the area for years. Its location in the center of the city made everything within walking distance, from top restaurants to bars to historic places to visit. The room was quaint and cozy and the decor in the lobby was so quirky and eclectic. The front desk was helpful and gave us recommendations on places to see, food to eat, and bars to stop by at. There is no doubt I'll recommend this hotel to friends and family if they ever visit PR! read less

Pre and Post Cruise We stayed the night before our cruise and a night after our cruise. Absolutely perfect location in Old... read moreWe stayed the night before our cruise and a night after our cruise. Absolutely perfect location in Old San Juan and a very friendly and helpful staff Elevator was out but the staff helped with luggage so it wasn’t that big of a deal. Comfortable beds and hot shower. Good value. Staying again in April read less

A hidden gem This was our first time staying in Old San Juan. CasaBlanca Hotel is right in the center of shops,... read moreThis was our first time staying in Old San Juan. CasaBlanca Hotel is right in the center of shops, restaurants and historic sites. It is easy walking distance from the forts and a beautiful walk around the sea walls. The rooms were adorable and quaint. There wasn't a lot of storage (no closet, just a rack with three hangers, etc.) But, who comes to Old San Juan for storage? Our room had a cute balcony (shared with the neighboring room) overlooking the cobblestone street. The restaurant was only open for breakfast, but the food smelled good (we aren't breakfast people, so we didn't try it.) Truly, the very best thing about the hotel was the staff. Miguel and Jorge were SO friendly and helped us make plans and navigate the city. At one point we got lost looking for a gas station - so we were low on gas, stuck in traffic and my phone for some reason wouldn't connect to the internet in a foreign country.......so I called the front desk and shared my panic attack with Miguel. I couldn't even see the street names, but I described the buildings around me and he figured out where we were and talked us to a gas station and set us on the path back to the hotel. He will always be a hero to us. We loved our stay there and give it our highest recommendation. read less

Wow....this hotel is BEAUTIFUL! I am so happy with it! The pictures really don't do it justice. You have to... read moreWow....this hotel is BEAUTIFUL! I am so happy with it! The pictures really don't do it justice. You have to come and stay here to see for yourself. I honestly can't imagine staying anywhere else and plan on coming back next year.

My husband and I are stayed here for our honeymoon. He booked this really quick. Even though the pictures were amazing, I was hoping it looked just as good in person....and it does and then some!

The staff is extremely helpful and friendly! I like that they have continental breakfast. This is the perfect spot for a romantic getaway. I feel at peace here and I need that after planning my wedding for 2 years....it's the best place to come to and relax. It is also very close to restaurants, shops, and the beach. read less

Quirky boutique hotel My husband and I decided to give Casablanca a try for 2 nights prior to our cruise out of San... read moreMy husband and I decided to give Casablanca a try for 2 nights prior to our cruise out of San Juan. Welcomed by Miguel, who was the ideal hospitality representative! Super friendly, always smiling, and offered help and suggestions easily.

Room was on ground floor, with balconies overlooking the street behind the hotel. Room was clean, but small. The A/C worked great! Small coffee maker In room with endless supply of coffee.

The walls are concrete, so can’t hear through them, but can hear occasional people through door, and can hear street noise at times. Overall, not bad though.

Cold water dispenser in lobby, so we could easily refill water bottles.

Casablanca is in the enter of everything, so this making walking a breeze.

Great experience.
More read less

Let me start out by saying, some of the photos do not do the property justice. The quaint 8 room... read moreLet me start out by saying, some of the photos do not do the property justice. The quaint 8 room , 2 rooftop suite hotel is magnificent.

Charming is a basic description. I am in love !!!!
Each room is different and yet the property keeps the same rustic Spanish feel. As the Front reception agent said, " It allows you to feel Old San Juan."

We stayed in the King upgrade with twin daybed in a stepdown room. The same room holds a straight back chair in one corner and an armoire. This is also equipped with a pack n play, umbrella, and iron with board.

The price, locations, and staff make it a "No brainer " read less

My experience has been amazing. The staff was friendly and professional. The rooms are clean, well decorated and have beautiful... read moreMy experience has been amazing. The staff was friendly and professional. The rooms are clean, well decorated and have beautiful balcony views. The hotel also serves breakfast in the Mornings. I will always stay here whenever I'm in Puerto Rico. read less

Fantastic customer service Quaint hotel at a great location with fantastic customer service. Very unique room decoration. Great staff. Walking distance from... read moreQuaint hotel at a great location with fantastic customer service. Very unique room decoration. Great staff. Walking distance from all the attractions in the old city center. Definitely recommended to stay! read less

This hotel was perfect for my needs. It was at an incredible location in Old San Juan - right near... read moreThis hotel was perfect for my needs. It was at an incredible location in Old San Juan - right near lots of tourist attractions. It was better priced than other similar hotels in the area. The staff was very helpful and friendly. The hotel was also very quaint and romantic. There are tubs on the roof which are very romantic to bathe in. My room was not very big, but it had everything I needed, and I wouldn't have needed more space. Overall, I really enjoyed my stay and would definitely recommend this hotel to others! read less

Great Experience! I stayed at this hotel for one night in Old San Juan and it couldn't have been better. I... read moreI stayed at this hotel for one night in Old San Juan and it couldn't have been better. I loved the eclectic but cozy vibes and décor in the rooms, rooftop, and lobby. The hotel is aslo in a great location within walking distance to all the Old San Juan attractions. Most important though was how hopsitable and helpful the staff were. Cynthia gave me so many wonderful restuarant reccomendations and directions and helped me and a couple at the hotel find a tour guide to El Yunque when our original guide canceled in the morning. As a solo traveler unfamiliar to Puerto Rico this was beyond helpful. They will also hold your luggage while you go explore. I would absolutely stay here again anytime I revisit Old San Juan. More read less

Great location right in the middle of everything We went for Puerto Rico for the Ironman 70.3 race. Although the race was canceled due to the virus,... read moreWe went for Puerto Rico for the Ironman 70.3 race. Although the race was canceled due to the virus, we were already there. Casablanca Hotel was the perfect setting for a relaxing getaway. Shops, restaurants and forts are within walking distance. Staff was supper friendly, giving us advise on restaurants and locations to visit. Super cute bar and a wonderful rooftop to sit down and enjoy our drinks.
Rooms were spacious and clean. Since we had to leave early, we were going to lose one night's fee. However, the hotel refunded us that night.
We will go back to CBH next time we are in Puerto Rico. I totally recommend this hotel. read less

We booked CasaBlanca last minute due to our other reservation losing power (thanks Dorian!). I am so glad we... read moreWe booked CasaBlanca last minute due to our other reservation losing power (thanks Dorian!). I am so glad we ended up staying here. What a great boutique hotel. The decor was amazing, the hotel staff was very kind and helpful, and the location was unbeatable. I highly recommend staying here if you are looking for a unique stay. read less

Very nice stay close to everything We really enjoyed our stay here. The front desk staff were very friendly. They held our luggage for... read moreWe really enjoyed our stay here. The front desk staff were very friendly. They held our luggage for several hours prior to check-in. The room were a nice size, bed was comfortablel AC worked great, and bed was comfortable. Also enjoyed the rooftop area.The best part was the location. So nice to walk outside and be close to everything. read less

Awesome Stay! Great Service! This Hotel is well kept and clean. My whole family loved it. Not only because of it's absolute elegance but... read moreThis Hotel is well kept and clean. My whole family loved it. Not only because of it's absolute elegance but also because of the wonderful service. I'd Like to commend Jorge for going above and beyond in making sure that we were confortable and had a pleasant stay. We arrived at the hotel pretty early and decided to walk around Old San Juan for a couple of hours since check in time is later in the afternoon around 3 pm. Tired and exhausted from walking, we decided to head back to our hotel. It was about an hour early before check in time. Jorge could tell how exhausted we were so he immediately gave us a room available. It may seem like nothing but it meant a lot for us since we badly needed a nap. Also he recommended an awesome restaurant to eat and it didn't disappoint. Thanks Jorge! Keep up the great work! We will stay in CasaBlanca Hotel again in the future. Highly recommended. read less

These guys are incredibly accommodating. We knew it was likely the hotel would not have AC after the hurricane and... read moreThese guys are incredibly accommodating. We knew it was likely the hotel would not have AC after the hurricane and upon arrival were told they did not. They gave us a discount and made sure our every need was taken care of, had fans in the room, etc. Even carried our luggage up four flights with a smile.

My husband contacted them about our daughter's purse 3 days after leaving it at the hotel and they saved it for us for a week AND let us hang out at the hotel today while waiting on our flight.

Super friendly and the rooms (and building) are cool! The sunrise from the 6th floor rooftop is amazing! read less

We stopped by the bar for an amazing happy hour special. The bar tender Alejandra is fantastic and she makes... read moreWe stopped by the bar for an amazing happy hour special. The bar tender Alejandra is fantastic and she makes the best house shots. Ambiance is impeccable. read less

2 nights before Cruise Very clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk... read moreVery clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk to the cruise port in 5 minutes. Great little shops and restaurants so close. Would definitely recommend this hotel! read less

Great hotel at a great price! This hotel was perfect for my needs. It was at an incredible location in Old San Juan – right near... read moreThis hotel was perfect for my needs. It was at an incredible location in Old San Juan – right near lots of tourist attractions. It was better priced than other similar hotels in the area. The staff was very helpful and friendly. The hotel was also very quaint and romantic. There are tubs on the roof which are very romantic to bathe in. My room was not very big, but it had everything I needed, and I wouldn’t have needed more space. Overall, I really enjoyed my stay and would definitely recommend this hotel to others! read less