REVIEWS

Feels like a hotel in Old San Juan should feel From the minute you walk in the door, you feel like this is a unique hotel. You are welcomed... read moreFrom the minute you walk in the door, you feel like this is a unique hotel. You are welcomed as if you are home. We have stayed here twice and each time the staff gives great recommendations for local food and entertainment. They have recently renovated and the balcony rooms in the back are beautiful! The bar upstairs is interesting and good for an end of the night cocktail.
They will hold your bags for you before checkin or after checkout while you explore the city. read less

An excellent stop in Old San Juan ! Arrival at the Casablanca Hotel we were greeted by Kyo and later by Miguel they were friendly, attentive and went... read moreArrival at the Casablanca Hotel we were greeted by Kyo and later by Miguel they were friendly, attentive and went out of their way to help not only our party but other guests as well.
Denny made sure that we were not thirsty with his refreshing guava mimosas and other drinks. Our day started with freshly brewed coffee and a selection of food items which were customized. Our daily visits to the bar and restaurant were very satisfactory ! Denny and his staff, Francisco, Alondra and Christian provided outstanding service and a relaxed atmosphere. When leaving on our cruise we were so happy to have chosen the Casablanca Hotel and would definitely come back to visit ! Thank you guys for a memorable stay ! More read less

Beautiful! My first time in PR and i feel it wouldn't be the same if i went anywhere else. We... read moreBeautiful! My first time in PR and i feel it wouldn't be the same if i went anywhere else. We watched the sunrise from the roof and it was truly breathtaking. The staff was more than helpful, they did more than enough to make us feel like family and i wouldn't hesitate to go back again. read less

Quality Service The hotel staff and the room we’re exceptional. We were able to check in early without an issue. ... read moreThe hotel staff and the room we’re exceptional. We were able to check in early without an issue. Our room had a balcony which added to the romantic ambience. Parking is a little inconvenient as it’s a short little walk, but hotel guests get a discount and it’s a safe and secure place to park. There is limited street parking. read less

Wedding We stayed at this hotel before a wedding which was close by, we were so pleased with the staff they... read moreWe stayed at this hotel before a wedding which was close by, we were so pleased with the staff they were fantastic. Everything was clean and everything we needed was addressed immediately. My husband left his glasses and we were notified and they were so kind to mail them to us. This hotel is close to shopping, food and easy walking around old San Juan. This hotel is receiving an A+! read less

Wow....this hotel is BEAUTIFUL! I am so happy with it! The pictures really don't do it justice. You have to... read moreWow....this hotel is BEAUTIFUL! I am so happy with it! The pictures really don't do it justice. You have to come and stay here to see for yourself. I honestly can't imagine staying anywhere else and plan on coming back next year.

My husband and I are stayed here for our honeymoon. He booked this really quick. Even though the pictures were amazing, I was hoping it looked just as good in person....and it does and then some!

The staff is extremely helpful and friendly! I like that they have continental breakfast. This is the perfect spot for a romantic getaway. I feel at peace here and I need that after planning my wedding for 2 years....it's the best place to come to and relax. It is also very close to restaurants, shops, and the beach. read less

Amazing Experience! This hotel from the reservation to the stay was above expectations!! The customer service when booking the reservation and then... read moreThis hotel from the reservation to the stay was above expectations!! The customer service when booking the reservation and then adding additional days, asking for an early check in was completed with no problems at all. Very friendly emails and customer service. Upon arrival we loved the look of the hotel! We spent 4 wonderful nights there and are looking forward to going back next year. We had the superior suite which included a king size bed and an adjoining room with twin beds -perfect for traveling with family. The balcony was an added delight. I am a diabetic and as there was no fridge in the room they kept my insulin in a fridge and I was able to obtain it every morning. Such service and always with a smile. The cleanliness and elevator were added bonuses. This hotel should be rated much much higher that it is! Thank you for making our stay so memorable! read less

A most enjoyable place to stay !! Staff went out of their way to take care of us including helping... read moreA most enjoyable place to stay !! Staff went out of their way to take care of us including helping with a minor medical situation.
They are in the process of expanding so some services were limited (restaurant food options mostly) but the rooms are comfortable the views from the roof are not bad ( better if not for taller buildings in the way) the rooftop tubs looked interesting unfortunately we were too busy exploring we never found the time to give them a try so now we have another reason to visit again. read less

We came for breakfast in the lobby, and it was lovely. Hector was pleasant, courteous and attentive to my food... read moreWe came for breakfast in the lobby, and it was lovely. Hector was pleasant, courteous and attentive to my food allergies. We ordered two omelettes, a fruit bowl and coffee. I am not a frequent coffee drinker - this was the best coffee I've had.

The eggs came with a version of home fries that are better than, but closely related to potato chips. The fruit mix was fresh and had papaya. Recommended for ambiance, good food and nice staff. read less

Nice Nice rooms, great service, love the rooftop lounge. Great location ,close to Carnival Cruise port, walking distance. . Made good... read moreNice rooms, great service, love the rooftop lounge. Great location ,close to Carnival Cruise port, walking distance. . Made good suggestions on where to eat and shop. Very Close to Old Fort (national park). read less

Great location right in the middle of everything We went for Puerto Rico for the Ironman 70.3 race. Although the race was canceled due to the virus,... read moreWe went for Puerto Rico for the Ironman 70.3 race. Although the race was canceled due to the virus, we were already there. Casablanca Hotel was the perfect setting for a relaxing getaway. Shops, restaurants and forts are within walking distance. Staff was supper friendly, giving us advise on restaurants and locations to visit. Super cute bar and a wonderful rooftop to sit down and enjoy our drinks.
Rooms were spacious and clean. Since we had to leave early, we were going to lose one night's fee. However, the hotel refunded us that night.
We will go back to CBH next time we are in Puerto Rico. I totally recommend this hotel. read less

Beautiful and Romantic. Wonderful service we arrived late at night in the middle of crazy traffic. Once we we're let... read moreBeautiful and Romantic. Wonderful service we arrived late at night in the middle of crazy traffic. Once we we're let in all if my stress and anxiety rolled away. I felt like I stepped into a secret castle. The service was so pleasant and kind. read less

Casa Villa Independence Boutique Inexpensive beautiful spacious decorated rooms with friendly English speaking staff that goes all the way to make your stay comfortable.... read moreInexpensive beautiful spacious decorated rooms with friendly English speaking staff that goes all the way to make your stay comfortable. Special mentioned to both Shierlyn & Eliza who makes you feel at home with their warm hospitality. A must try if you are travelling to PP for the first time. read less

We had a blast! Front desk personnel are awesome. Service and Food are outstanding.

Beautiful Hotel Our family of four stayed at the CasaBlanca Hotel before departing on a cruise in late December. The hotel... read moreOur family of four stayed at the CasaBlanca Hotel before departing on a cruise in late December. The hotel reservation process was smooth and we stayed in the 2-bedroom Superior Suite. We had a balcony with a beautiful view of the city. Our suite was bright, spacious, modern, very clean and beautifully decorated. The hotel is in an excellent location and in walking distance to many great attractions. We felt very safe. We checked out at 11:00 am and the hotel kindly kept our bags while we explored Old San Juan on a segway tour. The staff was super friendly and the hotel is so full of charm and ambiance. There is a small bar and the cafe serves breakfast in the morning. Our room was on the 3rd floor, which is not currently serviced by an elevator. The staff made quick work of bringing all of our luggage to our room. This was a great experience for our family and I would definitely stay again in the future. More read less

CasaBlanca Hotel is an absolute gem both inside and out. Located in the beautiful Calle Fortaleza of Old San Juan,... read moreCasaBlanca Hotel is an absolute gem both inside and out. Located in the beautiful Calle Fortaleza of Old San Juan, this hotel offers an abundance of restaurants, bars, shops and attractions within walking distance. The staff, service and decor deserves no less than 10 stars. If you're renting a car for your stay, there is a huge 24 hour parking deck two blocks down for only $4!!! I loved every minute of my stay here and will definitely be returning! read less

I really can't for the life of me find anything to complain about with the CasaBlanca. When we checked in,... read moreI really can't for the life of me find anything to complain about with the CasaBlanca. When we checked in, we were greeted by the friendliest and most helpful individual. When I expressed disappointment that we didn't get the room with a view we had requested upon reservation, he promptly swapped our reservation for a 5th floor room next to a lobby with a crystal clear view of El Morro. Each room is uniquely and individually appointed, and you never get the same environment or decor twice. From the pictures, you can gather that some rooms are more luxurious than others, but all are impeccably clean, fun, and lovely.

We waffled and waffled about this decision between the Mosaic Art Suites, CasaBlanca, and El Convento, and I'm so pleased we chose CasaBlanca. The location is unbeatable, the rooftop views (and tubs -- you simply MUST give them a try....we totally fell asleep in them) are breathtaking, and the hotel itself is just super, super cool. Side note: they installed a lovely glass elevator last month, so stairs should no longer be a deterrent for less mobile patrons.

Here's my only complaint: if you're like us and rented a car in order to get to El Yunque rainforest, parking is a B-I-T-C-H (seriously). Via many online recommendations, we mostly parked in Dona Fela, but found that an even better option is the Covadonga Parking Garage down the street for a better price (but it's only open to the public at certain times). Make sure you always have cash if you're going to opt for a car and thus the Old San Juan parking garage experience. read less

Absolutely lovely! So very cozy and welcoming! Located in the heart of OSJ! Outstanding location! I felt like a member of the Old San Juan community. Lots of destinations within walking distance. Thirty... read moreOutstanding location! I felt like a member of the Old San Juan community. Lots of destinations within walking distance. Thirty minute walk from Balneario de Escambron (the beach)! Loved everything about this hotel (architecture, design, staff,...). read less

Loved this place!! This hotel is adorable!! Loved the unique decor. Very clean!! You cannot beat the location. Central and within walking distance... read moreThis hotel is adorable!! Loved the unique decor. Very clean!! You cannot beat the location. Central and within walking distance of everything in Old San Juan. We also had breakfast there and it was delish. We had kids with us and they loved it as well. The people who work there were extremely kind and helpful. read less

2 nights before Cruise Very clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk... read moreVery clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk to the cruise port in 5 minutes. Great little shops and restaurants so close. Would definitely recommend this hotel! read less

2 nights before Cruise Very clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk... read moreVery clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk to the cruise port in 5 minutes. Great little shops and restaurants so close. Would definitely recommend this hotel! read less

A Gem In Old San Juan This hotel is conveniently located in old San Juan. Walking distance to everything. Hosts were friendly and accommodating. Room was... read moreThis hotel is conveniently located in old San Juan. Walking distance to everything. Hosts were friendly and accommodating. Room was big, clean, and quiet. Upstairs bar is cozy although some loud drunks at the bar sort of ruined the experience. Stayed two nights and we definitely would return. read less

Very hipster chic vibe at this hotel. Quaint rooms that fully immerse you with it's historic Spanish colonial architecture. Definitely... read moreVery hipster chic vibe at this hotel. Quaint rooms that fully immerse you with it's historic Spanish colonial architecture. Definitely a first choice for those who love history and culture. I recommend booking online as it was a third of the price versus getting a reservation in person. read less

Wonderful Hotel We stayed here a few days before our cruise. We wanted to explore Old San Juan. Located a few blocks... read moreWe stayed here a few days before our cruise. We wanted to explore Old San Juan. Located a few blocks from the cruise port=excellent.. We arrived and were greated by friendly staff. The bellhop helped us with our luggage. We stayed on the fourth floor two room Superior Suite with a balcony overlooking the street below. Great room indeed=kids loved having their own room and I loved the balcony. The rooftop lounge area was so relaxing. We'd sit up there watching the nightlife below. The lobby was very stunning. clean, modern, with Casablanca always playing. If you want a beautiful hotel in the heart of historic city)everything easy walk away) and one that is super close to cruise port==stay at this charming hotel. read less

Weekend getaway Beautifully decorated boutique hotel. Stayed for a weekend in one of the new rooms (1ES) and loved it! The hotel... read moreBeautifully decorated boutique hotel. Stayed for a weekend in one of the new rooms (1ES) and loved it! The hotel staff was friendly and helpful; the location is superb, there are excellent restaurants around. Will definitely stay again! read less

One night pre-cruise Stayed here one night before our Carnival Fascination cruise. We had a small interior room. It's an old... read moreStayed here one night before our Carnival Fascination cruise. We had a small interior room. It's an old hotel but clean and well-maintained. Great location for exploring Old San Juan. We were able to walk with our luggage down to the cruise port (about 3 blocks). Front desk staff was super friendly and helpful. They even offered to store our bags for a few hours after our cruise since we had a late flight. read less

Quick stop before a cruise. Read a lot of mixed reviews for this place and often decide to judge for myself. This place is wonderful,... read moreRead a lot of mixed reviews for this place and often decide to judge for myself. This place is wonderful, staff super friendly and helpful. We had a king suite in the south building and our friends had a queen in the north. The elevator didn't work in the south which was the single issue because we had to carry our luggage up and down stairs. Other than that, i would most definitely stay there again. read less

This is a very quaint hotel, centrally located to food, entertainment and shopping in Old San Juan. The staff was... read moreThis is a very quaint hotel, centrally located to food, entertainment and shopping in Old San Juan. The staff was friendly and the their service extends beyond just your stay! We were able to leave our bags after checkout and stop in to use the restroom and rooftop lounge when we returned from our cruise.
It is within walking distance to one cruise port, but not the other, so check your port location if you're staying here for a cruise. This location isn't ideal if you plan to stay in the hotel all day, it's small with not a lot of amenities, but there were just enough to make the experience memorable. We'll be back! read less

Loved the hotel & location! The staff was super helpful! We'll be staying here again!

Very unique~! It was like taking a step back in time - The movie Casablanca plays in the lobby 24/7. The decor... read moreIt was like taking a step back in time - The movie Casablanca plays in the lobby 24/7. The decor is old world and lovely, The staff is wonderful and friendly. The rooms are very nice and the bathrooms too, Loved everything about it. And we could walk to it after our cruise read less