REVIEWS

Great Place We spent 3 nights here, January 10-13th and just had a great experience. It's location in Old San Juan is... read moreWe spent 3 nights here, January 10-13th and just had a great experience. It's location in Old San Juan is perfect. Everything is walkable, including the cruise terminal, the 2 forts and awesome restaurants. The décor was beautiful.
We had the King Junior Suite and the room was lovely. The bed was one of the most comfortable one I have ever slept in. Breakfast, not included in the price, was good. There is also a bar located up the stairs that was convenient and comfortable. On the top floor is a patio with stone tubs and seating. The staff were all friendly and helpful. It was a flat $25 taxi ride from the airport.
I highly recommend this hotel. More read less

Great Experience! I stayed at this hotel for one night in Old San Juan and it couldn't have been better. I... read moreI stayed at this hotel for one night in Old San Juan and it couldn't have been better. I loved the eclectic but cozy vibes and décor in the rooms, rooftop, and lobby. The hotel is aslo in a great location within walking distance to all the Old San Juan attractions. Most important though was how hopsitable and helpful the staff were. Cynthia gave me so many wonderful restuarant reccomendations and directions and helped me and a couple at the hotel find a tour guide to El Yunque when our original guide canceled in the morning. As a solo traveler unfamiliar to Puerto Rico this was beyond helpful. They will also hold your luggage while you go explore. I would absolutely stay here again anytime I revisit Old San Juan. More read less

We stopped by the bar for an amazing happy hour special. The bar tender Alejandra is fantastic and she makes... read moreWe stopped by the bar for an amazing happy hour special. The bar tender Alejandra is fantastic and she makes the best house shots. Ambiance is impeccable. read less

Beautiful! My first time in PR and i feel it wouldn't be the same if i went anywhere else. We... read moreBeautiful! My first time in PR and i feel it wouldn't be the same if i went anywhere else. We watched the sunrise from the roof and it was truly breathtaking. The staff was more than helpful, they did more than enough to make us feel like family and i wouldn't hesitate to go back again. read less

Wow....this hotel is BEAUTIFUL! I am so happy with it! The pictures really don't do it justice. You have to... read moreWow....this hotel is BEAUTIFUL! I am so happy with it! The pictures really don't do it justice. You have to come and stay here to see for yourself. I honestly can't imagine staying anywhere else and plan on coming back next year.

My husband and I are stayed here for our honeymoon. He booked this really quick. Even though the pictures were amazing, I was hoping it looked just as good in person....and it does and then some!

The staff is extremely helpful and friendly! I like that they have continental breakfast. This is the perfect spot for a romantic getaway. I feel at peace here and I need that after planning my wedding for 2 years....it's the best place to come to and relax. It is also very close to restaurants, shops, and the beach. read less

Loved the hotel & location! The staff was super helpful! We'll be staying here again!

I really can't for the life of me find anything to complain about with the CasaBlanca. When we checked in,... read moreI really can't for the life of me find anything to complain about with the CasaBlanca. When we checked in, we were greeted by the friendliest and most helpful individual. When I expressed disappointment that we didn't get the room with a view we had requested upon reservation, he promptly swapped our reservation for a 5th floor room next to a lobby with a crystal clear view of El Morro. Each room is uniquely and individually appointed, and you never get the same environment or decor twice. From the pictures, you can gather that some rooms are more luxurious than others, but all are impeccably clean, fun, and lovely.

We waffled and waffled about this decision between the Mosaic Art Suites, CasaBlanca, and El Convento, and I'm so pleased we chose CasaBlanca. The location is unbeatable, the rooftop views (and tubs -- you simply MUST give them a try....we totally fell asleep in them) are breathtaking, and the hotel itself is just super, super cool. Side note: they installed a lovely glass elevator last month, so stairs should no longer be a deterrent for less mobile patrons.

Here's my only complaint: if you're like us and rented a car in order to get to El Yunque rainforest, parking is a B-I-T-C-H (seriously). Via many online recommendations, we mostly parked in Dona Fela, but found that an even better option is the Covadonga Parking Garage down the street for a better price (but it's only open to the public at certain times). Make sure you always have cash if you're going to opt for a car and thus the Old San Juan parking garage experience. read less

The essence of what a boutique hotel should be.  You won't regret it.   Most rooms don't have windows but... read moreThe essence of what a boutique hotel should be.  You won't regret it.   Most rooms don't have windows but that's overcome with the service, elegance, and unique decor. read less

Quality Service The hotel staff and the room we’re exceptional. We were able to check in early without an issue. ... read moreThe hotel staff and the room we’re exceptional. We were able to check in early without an issue. Our room had a balcony which added to the romantic ambience. Parking is a little inconvenient as it’s a short little walk, but hotel guests get a discount and it’s a safe and secure place to park. There is limited street parking. read less

This hotel was a gem in the heart of Old San Juan. I would love to come back and just... read moreThis hotel was a gem in the heart of Old San Juan. I would love to come back and just stay here for a weekend and enjoy more of the bathtubs up on their rooftop.

Their front desk attendants are the BEST! Miguel is always so kind and helpful with recommendations of local food spots.

Near the hotel you have so many bars and a quick walk takes you to the port where all the cruises dock. Right next to hem you can find a ferry which is only .50 cents per way/per person which takes you to the Bacardi factory (a must do in Puerto Rico)

Also I love the rooms. The beds are very comfortable, cozy and great for a good night sleep. The decoration is jaw dropping... again I can stay here for a little longer. The bathrooms are well equipped and if you need a hair dryer or steamer than you can request one with your personalized room tablet. So convenient! You ale your request and one do the kind front desk guys will come up and bring over to you.

I honestly could have not chosen a better hotel. I was so happy with our stay that I am sad to leave! read less

One night stay for our family This hotel is in the heart of ‘old’ San Juan. We booked a family suite for a night after we... read moreThis hotel is in the heart of ‘old’ San Juan. We booked a family suite for a night after we disembarked from our cruise. The staff was very helpful and fluent in English. They let us stow our bags until our room was ready leaving us free to explore the city for a few hours.

The lobby was charming with three tv’s playing the movie Casa Blanca. There is a quaint little cafe where they do breakfast and dinner service (not included).

It is a very nice space with a door between our room and the kids’ room. We slept on a king while our two boys each had a twin bed to themselves. We had a balcony off the main bedroom that had a small table and two chairs overlooking the street below.

This was a great stay. With the spacious room, great service, and friendly staff we would definitely stay here again. read less

The CasaBlanca Hotel is magical. A week after getting home, I am still thinking about how beautiful it is and... read moreThe CasaBlanca Hotel is magical. A week after getting home, I am still thinking about how beautiful it is and how kind the staff were to my mother. She has been taking Spanish classes in retirement and had so much fun testing her communication skills with the hotel employees -- especially the housekeeping staff. Staying here made our trip to Old San Juan very special. As mentioned in another review, if a large room size, strong water pressure, fast elevator, and luxury are important to you, then a chain hotel is probably a better fit. If you're less picky about that stuff, and you want a bit of magic, then the CasaBlanca Hotel is perfect. read less

We had a blast! Front desk personnel are awesome. Service and Food are outstanding.

Beautiful and Romantic. Wonderful service we arrived late at night in the middle of crazy traffic. Once we we're let... read moreBeautiful and Romantic. Wonderful service we arrived late at night in the middle of crazy traffic. Once we we're let in all if my stress and anxiety rolled away. I felt like I stepped into a secret castle. The service was so pleasant and kind. read less

2 Nights pre-cruise My husband & I stayed here for 2 nights prior to our cruise. We were both very pleased with the... read moreMy husband & I stayed here for 2 nights prior to our cruise. We were both very pleased with the level of service we received. Our flight arrived early on the 8th. Michael (night shift coordinator) was on duty when we arrived. He stored our luggage and suggested a great cafe to go have breakfast. When we returned Jorge the daytime service coordinator was on duty. For a very small fee we were able to have early check in as they had a room made up for us while we were at breakfast.
Other members of our group arrived later that afternoon, & Jorge made sure they knew where to find us.
The rooms are not large and amenities in the room are limited. That said, it is very clean & the staff was outstanding. We would definitely stay here again. read less

Very friendly, personable and helpful staff. The hotel is very charming with lots of character. We very much enjoyed our... read moreVery friendly, personable and helpful staff. The hotel is very charming with lots of character. We very much enjoyed our stay here and will happily come back. read less

Best Experience Absolutely LOVED this place. The staff is friendly and accommodating. The rooms are beautiful and each is unique. My... read moreAbsolutely LOVED this place. The staff is friendly and accommodating. The rooms are beautiful and each is unique. My superior suite had a blacony overlooking the main street and i loved sitting out here. The beds and pillows are COMFORTABLE. Had several great nights of sleep. My only suggestion for change is that there be a fridge included inside the rooms. Cold water (without running to the lobby for ice) and the ability to save left over food from the amazing local restaurants would have made things a bit easier for us. I would absolutely stay here again and hope to do so in the future. read less

If you are expecting the Ritz, this is not it. What this hotel is, is purely authentic old town San... read moreIf you are expecting the Ritz, this is not it. What this hotel is, is purely authentic old town San Juan. From the moment you enter you will go back in time and feel like it's 1900, but with excellent air conditioning. Each room we saw was well appointed and the artwork is great. We had room H9 which was upstairs and opened up onto the sun deck. We had easy access to the outdoor tubs, which seem cheesy, but after a long day of walking and sweating are the perfect way to soak out the aches and enjoy a beer. The breakfast is nothing spectacular, but a couple of eggs, yoghurt, toast and coffee was enough to get me moving and I didn't have go looking. The hotel has an understated luxury that I found more alluring than a big named, box hotel. There will be cats on the terrace, you will hear the neighbors dogs bark, not ever surface is level and the furniture is period. The hotel marries modern with antique in a manner that keeps you comfortable, yet allows you to embrace the classic. If you are staying in the old city, stay here. It will really complete the experience. read less

Feels like a hotel in Old San Juan should feel From the minute you walk in the door, you feel like this is a unique hotel. You are welcomed... read moreFrom the minute you walk in the door, you feel like this is a unique hotel. You are welcomed as if you are home. We have stayed here twice and each time the staff gives great recommendations for local food and entertainment. They have recently renovated and the balcony rooms in the back are beautiful! The bar upstairs is interesting and good for an end of the night cocktail.
They will hold your bags for you before checkin or after checkout while you explore the city. read less

We had last minute travel changes thanks to Hurricane Dorian. Thankfully, with the help of my in-laws, we were able... read moreWe had last minute travel changes thanks to Hurricane Dorian. Thankfully, with the help of my in-laws, we were able to get a reservation at this adorable boutique hotel. From the moment we entered and waited to check-in at the desk, my husband and I fell in love with this business. The art is funky and eclectic while instilling a "get to know your fellow travelers in the lobby" kind of vibe. The front desk staff we interacted with were both helpful and charming. Due to the impending storm during our stay, most of the local businesses were boarded up and closed our first day there. We were able to find a few restaurants that were open, all of which were slammed with a constant flow of customers but unfortunately were not able to find a supermarket open by afternoon. The man at the front desk was quick to run around (in the rain) to find out which bodegas were still open. We were not expecting this service but were extremely pleased and he was able to point out exactly where they were on the map available at the front desk. The tubs on the roof were lovely, albeit a bit cold after being rained on all day. All in all, we loved their hospitality and have already discussed returning to Old San Juan and staying here on future Caribbean trips. read less

An excellent stop in Old San Juan ! Arrival at the Casablanca Hotel we were greeted by Kyo and later by Miguel they were friendly, attentive and went... read moreArrival at the Casablanca Hotel we were greeted by Kyo and later by Miguel they were friendly, attentive and went out of their way to help not only our party but other guests as well.
Denny made sure that we were not thirsty with his refreshing guava mimosas and other drinks. Our day started with freshly brewed coffee and a selection of food items which were customized. Our daily visits to the bar and restaurant were very satisfactory ! Denny and his staff, Francisco, Alondra and Christian provided outstanding service and a relaxed atmosphere. When leaving on our cruise we were so happy to have chosen the Casablanca Hotel and would definitely come back to visit ! Thank you guys for a memorable stay ! More read less

Very quaint and classy hotel with tons of character. Old San Juan is a city to explore and Casa Blanca... read moreVery quaint and classy hotel with tons of character. Old San Juan is a city to explore and Casa Blanca embodies the charm and beauty of this town. Miguel was super helpful. Cannot wait to come back. read less

Weekend getaway Beautifully decorated boutique hotel. Stayed for a weekend in one of the new rooms (1ES) and loved it! The hotel... read moreBeautifully decorated boutique hotel. Stayed for a weekend in one of the new rooms (1ES) and loved it! The hotel staff was friendly and helpful; the location is superb, there are excellent restaurants around. Will definitely stay again! read less

Great, affordable, boutique hotel to use as a base in Old San Juan! Kudos to a great staff like Cynthia... read moreGreat, affordable, boutique hotel to use as a base in Old San Juan! Kudos to a great staff like Cynthia & Jorge... read less

Fantastic customer service Quaint hotel at a great location with fantastic customer service. Very unique room decoration. Great staff. Walking distance from... read moreQuaint hotel at a great location with fantastic customer service. Very unique room decoration. Great staff. Walking distance from all the attractions in the old city center. Definitely recommended to stay! read less

What a BEAUTIFUL Hotel and Friendly Staff This was our first time at the CasaBlanca Hotel and we are already planning our next stay at this hotel.... read moreThis was our first time at the CasaBlanca Hotel and we are already planning our next stay at this hotel. We arrived very early and the staff checked us in and put our luggage in a storage area designated just to hold early arrival luggage. This left us free to head into the city and to our favorite restaurants for a great lunch and famous drink. We did have a room with balcony but next time we will not add this feature since it only has a view of the alley behind the hotel. We felt it was by far the best hotel we have visited in San Juan.

Regards,
Dale and Naomi More read less

Casa Villa Independence Boutique Inexpensive beautiful spacious decorated rooms with friendly English speaking staff that goes all the way to make your stay comfortable.... read moreInexpensive beautiful spacious decorated rooms with friendly English speaking staff that goes all the way to make your stay comfortable. Special mentioned to both Shierlyn & Eliza who makes you feel at home with their warm hospitality. A must try if you are travelling to PP for the first time. read less

We lived this hotel. We stayed here for 4 days prior to a cruise. It was a central location. The... read moreWe lived this hotel. We stayed here for 4 days prior to a cruise. It was a central location. The desk staff had excellent information and was always very helpful and polite. The food for breakfast was delicious. We will stay here always when we come to Puerto Rico! read less

This hotel looked straight out of HGTV.  The decor is beautiful.  You can't go wrong here, especially for the price.... read moreThis hotel looked straight out of HGTV.  The decor is beautiful.  You can't go wrong here, especially for the price.  Our room was small, but, it didn't bother us.  It looked exceptionally clean.  The soaking tubs on the roof are a great amenity.  The staff was awesome.  Location is great.  Great place to stay while in Old San Juan. read less

Great hotel Stayed there during the hurricane and could not believe how helpful and friendly the staff was. The facilities are amazing.... read moreStayed there during the hurricane and could not believe how helpful and friendly the staff was. The facilities are amazing. I loved the roof top tubs and views. The rooms are very nice, four poster beds. The bar top notch. read less