REVIEWS

Great boutique hotel in the heart of Viejo San Juan. The staff was extremely accommodating and welcoming to our large... read moreGreat boutique hotel in the heart of Viejo San Juan. The staff was extremely accommodating and welcoming to our large wedding group, especially Cynthia. The rooms are charming but not overly spacious (but nothing is very big in that area). The lobby is beautiful, and ended up being a perfect place to take some gorgeous wedding photos. The rooftop terrace is very convenient to relax and hang out after a long day of exploring. The location is excellent - everything in Old San Juan is within a 10 minute walk - restaurants, shops, and many historic sites. They don't have any parking options, but if you only stay in Old San Juan, you won't want a car anyway. The rooms don't have fridges, but they were happy to let us put something in their fridge overnight. I would highly recommend this hotel to anyone looking for extra charm in Old San Juan. read less

Quirky boutique hotel My husband and I decided to give Casablanca a try for 2 nights prior to our cruise out of San... read moreMy husband and I decided to give Casablanca a try for 2 nights prior to our cruise out of San Juan. Welcomed by Miguel, who was the ideal hospitality representative! Super friendly, always smiling, and offered help and suggestions easily.

Room was on ground floor, with balconies overlooking the street behind the hotel. Room was clean, but small. The A/C worked great! Small coffee maker In room with endless supply of coffee.

The walls are concrete, so can’t hear through them, but can hear occasional people through door, and can hear street noise at times. Overall, not bad though.

Cold water dispenser in lobby, so we could easily refill water bottles.

Casablanca is in the enter of everything, so this making walking a breeze.

Great experience.
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Very quaint and classy hotel with tons of character. Old San Juan is a city to explore and Casa Blanca... read moreVery quaint and classy hotel with tons of character. Old San Juan is a city to explore and Casa Blanca embodies the charm and beauty of this town. Miguel was super helpful. Cannot wait to come back. read less

LOVED this really very nice place to stay in the center of old San Juan Perfect staff. Very attentive. Great rooms with an eclectic motive. Kind of Moroccan, kind of hippie-ish. Loved the... read morePerfect staff. Very attentive. Great rooms with an eclectic motive. Kind of Moroccan, kind of hippie-ish. Loved the hotel, the decor and the central location. Able to walk everywhere in Old San Juan and we did.
Near great restaurants, stores and San Juan Sights. read less

Miguel at the front desk was hilarious and gave great recommendations. Do yourself a favor and have a drink at... read moreMiguel at the front desk was hilarious and gave great recommendations. Do yourself a favor and have a drink at the cozy hotel bar. Danny will treat you right. The hotel is clean and close to everything. Rooms are small but comfortable and the balcony is a great spot for people watching. read less

Charming boutique hotel in old San Juan! We stopped in this little gem when we saw the mimosa special posted outside. What a fantastic idea! The... read moreWe stopped in this little gem when we saw the mimosa special posted outside. What a fantastic idea! The hotel is absolutely charming and welcoming. The mimosas were delicious and we enjoyed several snacks. I hope to return to San Juan one day just to stay here! Christian was very attentive as our server. Kudos! read less

This hotel was perfect for my needs. It was at an incredible location in Old San Juan - right near... read moreThis hotel was perfect for my needs. It was at an incredible location in Old San Juan - right near lots of tourist attractions. It was better priced than other similar hotels in the area. The staff was very helpful and friendly. The hotel was also very quaint and romantic. There are tubs on the roof which are very romantic to bathe in. My room was not very big, but it had everything I needed, and I wouldn't have needed more space. Overall, I really enjoyed my stay and would definitely recommend this hotel to others! read less

Nice Nice rooms, great service, love the rooftop lounge. Great location ,close to Carnival Cruise port, walking distance. . Made good... read moreNice rooms, great service, love the rooftop lounge. Great location ,close to Carnival Cruise port, walking distance. . Made good suggestions on where to eat and shop. Very Close to Old Fort (national park). read less

Clean and great location Miguel at the front desk treated us as if we were his only customer. Couldn’t ever get the tv in... read moreMiguel at the front desk treated us as if we were his only customer. Couldn’t ever get the tv in our room to work but - without us even asking - they offered a discount. This place is very clean and a very pleasant place to stay. The location is absolutely amazing. Just a couple of blocks from anything you want to do. read less

Great hotel Stayed there during the hurricane and could not believe how helpful and friendly the staff was. The facilities are amazing.... read moreStayed there during the hurricane and could not believe how helpful and friendly the staff was. The facilities are amazing. I loved the roof top tubs and views. The rooms are very nice, four poster beds. The bar top notch. read less

Quick stop before a cruise. Read a lot of mixed reviews for this place and often decide to judge for myself. This place is wonderful,... read moreRead a lot of mixed reviews for this place and often decide to judge for myself. This place is wonderful, staff super friendly and helpful. We had a king suite in the south building and our friends had a queen in the north. The elevator didn't work in the south which was the single issue because we had to carry our luggage up and down stairs. Other than that, i would most definitely stay there again. read less

2 Nights pre-cruise My husband & I stayed here for 2 nights prior to our cruise. We were both very pleased with the... read moreMy husband & I stayed here for 2 nights prior to our cruise. We were both very pleased with the level of service we received. Our flight arrived early on the 8th. Michael (night shift coordinator) was on duty when we arrived. He stored our luggage and suggested a great cafe to go have breakfast. When we returned Jorge the daytime service coordinator was on duty. For a very small fee we were able to have early check in as they had a room made up for us while we were at breakfast.
Other members of our group arrived later that afternoon, & Jorge made sure they knew where to find us.
The rooms are not large and amenities in the room are limited. That said, it is very clean & the staff was outstanding. We would definitely stay here again. read less

This place is sooo nice and really is a beautiful hotel! What's even better is that the whole staff was... read moreThis place is sooo nice and really is a beautiful hotel! What's even better is that the whole staff was Super friendly and very courteous! Miguel and Marc went above and beyond to really make our stay there very enjoyable and memorable. We definitely would stay there again the next time we are in Old San Juan!! read less

Very hipster chic vibe at this hotel. Quaint rooms that fully immerse you with it's historic Spanish colonial architecture. Definitely... read moreVery hipster chic vibe at this hotel. Quaint rooms that fully immerse you with it's historic Spanish colonial architecture. Definitely a first choice for those who love history and culture. I recommend booking online as it was a third of the price versus getting a reservation in person. read less

An excellent stop in Old San Juan ! Arrival at the Casablanca Hotel we were greeted by Kyo and later by Miguel they were friendly, attentive and went... read moreArrival at the Casablanca Hotel we were greeted by Kyo and later by Miguel they were friendly, attentive and went out of their way to help not only our party but other guests as well.
Denny made sure that we were not thirsty with his refreshing guava mimosas and other drinks. Our day started with freshly brewed coffee and a selection of food items which were customized. Our daily visits to the bar and restaurant were very satisfactory ! Denny and his staff, Francisco, Alondra and Christian provided outstanding service and a relaxed atmosphere. When leaving on our cruise we were so happy to have chosen the Casablanca Hotel and would definitely come back to visit ! Thank you guys for a memorable stay ! More read less

Absolutely nice people, friendly service. The decor of the hotel is fab of the fab, almost feel like lost in... read moreAbsolutely nice people, friendly service. The decor of the hotel is fab of the fab, almost feel like lost in 16th century Europe with a hint of Caribbean. Really made my first day in San Juan! Oh, good price and good location as well~ read less

Absolutely lovely! So very cozy and welcoming! Located in the heart of OSJ! Outstanding location! I felt like a member of the Old San Juan community. Lots of destinations within walking distance. Thirty... read moreOutstanding location! I felt like a member of the Old San Juan community. Lots of destinations within walking distance. Thirty minute walk from Balneario de Escambron (the beach)! Loved everything about this hotel (architecture, design, staff,...). read less

What a Beautiful Place Stayed here two nights after our cruise to the Southern Carribean and Loved it!!! the room was so much fun... read moreStayed here two nights after our cruise to the Southern Carribean and Loved it!!! the room was so much fun and made our stay so enjoyable!!! The restaurant on the main floor was so so good and the service was excellent. The roof top terrace was great to go out on and enjoy the evening air and to was the city go by!!! If you love Old San Juan you will LOVE Casablanca Hotel. Another must stay in this beautiful city. read less

Excellent hotel. FREE wifi. Beautiful eclectic decor. Super friendly service. 24 hour concierge. Ice cold water waiting in the lobby... read moreExcellent hotel. FREE wifi. Beautiful eclectic decor. Super friendly service. 24 hour concierge. Ice cold water waiting in the lobby every day. Gorgeous rooftop with 4 amazing stone tubs to soak in. (So unique and so refreshing!) The location couldn't be better! There's a little street noise because your in town, but nothing major and totally worth it to be right in the middle of the best of Old San Juan. read less

Beautiful! My first time in PR and i feel it wouldn't be the same if i went anywhere else. We... read moreBeautiful! My first time in PR and i feel it wouldn't be the same if i went anywhere else. We watched the sunrise from the roof and it was truly breathtaking. The staff was more than helpful, they did more than enough to make us feel like family and i wouldn't hesitate to go back again. read less

Great Experience! I stayed at this hotel for one night in Old San Juan and it couldn't have been better. I... read moreI stayed at this hotel for one night in Old San Juan and it couldn't have been better. I loved the eclectic but cozy vibes and décor in the rooms, rooftop, and lobby. The hotel is aslo in a great location within walking distance to all the Old San Juan attractions. Most important though was how hopsitable and helpful the staff were. Cynthia gave me so many wonderful restuarant reccomendations and directions and helped me and a couple at the hotel find a tour guide to El Yunque when our original guide canceled in the morning. As a solo traveler unfamiliar to Puerto Rico this was beyond helpful. They will also hold your luggage while you go explore. I would absolutely stay here again anytime I revisit Old San Juan. More read less

This is only for the bar:

Love the mojito. Drinks are cheap and wonderfully made. Style and decor is a little... read moreThis is only for the bar:

Love the mojito. Drinks are cheap and wonderfully made. Style and decor is a little Moroccan. Beautiful painted portraits on the wall.

Staff that greeted us outside said we would get a free shot just for coming in and we did. It was delicious! read less

Staying at Villa Herencia made my feel like a princess. My boyfriend and I had the pleasure of staying three... read moreStaying at Villa Herencia made my feel like a princess. My boyfriend and I had the pleasure of staying three nights here on a recent visit to Old San Juan. We first stayed two nights at the beginning of our trip and decided to stay an extra night at the end of our trip because we loved it so much. There are 8 rooms, each with a mix of contemporary and antique decor, some with high ceilings, exposed wooden beams and old floor tiles. The front desk staff was helpful and the breakfast was excellent. Breakfast is served in the dinning room with a high ceiling and exposed wood beams on a 16+ person table. I loved the eclectic mix of zebra stripped chairs, contemporary paintings and the chandelier above. Breakfast included coffee, tea, juice, cereal, yogurt, fruit and three different types of delicious fresh baked bread. Old San Juan is easily navigated by foot but if you need to park a car there is a lot close by run by El Convento that offers a special rate for guests of Villa Herencia. Other perks to Villa Herencia included the roof deck with shade, a sweet smelling courtyard, an avocado tree, luxurious beds and hearty AC systems in each room.. read less

What a great getaway! My stay at the Casa Blanca Hotel was great. We had a clean, comfortable room with delightful air... read moreMy stay at the Casa Blanca Hotel was great. We had a clean, comfortable room with delightful air conditioning. We has a balcony overlooking Calle Fortaleza. We had a rooftop area to view all four corners of Old San Juan. But most important . . . we experienced incredible hospitality. From Jorge welcoming us as we pulled up in front of the hotel, to the fabulous breakfasts prepared each morning by Denny, to the daily tour info from Miguel & Michael. From the first call to the hotel and Cynthia's assistance with our reservation, I just could not ask for more! Thank you to the whole Casablanca team! read less

Step back into time with service and decor. This boutique hotel is a perfect place to unwind and enjoy Old San Juan. It has the decor ... read moreThis boutique hotel is a perfect place to unwind and enjoy Old San Juan. It has the decor of old morrocco with the hena lamps, hand carved wood furniture and wrought iron accents with middle eastern chandeliers.
The service is on a name basis and attentive.
The rooms are sleek and modern and beautiful! The hotel is centrally located to everything in Old San Juan. It was just wonderdul read less

We checked in 3/12/2019 at the hotel I must say that the young man that helped us did a great... read moreWe checked in 3/12/2019 at the hotel I must say that the young man that helped us did a great job accommodating us , considering the reservation wasn't what I wanted ! ( I booked through booking .com by mistake ) as I usually go directly through the hotel website anytime I book a reservation!
The room we had was great all the comforts of home , the staff was great very accommodating and the breakfast in the morning very nicely done ! On our last day they called us a cab to the airport it was so nice it just made it easier for our trip ! I would recommend Villa Herencia Hotel to anyone traveling to Old San Juan thank you for the wonderful stay at your beautiful hotel we will definitely stay again read less

A hidden gem This was our first time staying in Old San Juan. CasaBlanca Hotel is right in the center of shops,... read moreThis was our first time staying in Old San Juan. CasaBlanca Hotel is right in the center of shops, restaurants and historic sites. It is easy walking distance from the forts and a beautiful walk around the sea walls. The rooms were adorable and quaint. There wasn't a lot of storage (no closet, just a rack with three hangers, etc.) But, who comes to Old San Juan for storage? Our room had a cute balcony (shared with the neighboring room) overlooking the cobblestone street. The restaurant was only open for breakfast, but the food smelled good (we aren't breakfast people, so we didn't try it.) Truly, the very best thing about the hotel was the staff. Miguel and Jorge were SO friendly and helped us make plans and navigate the city. At one point we got lost looking for a gas station - so we were low on gas, stuck in traffic and my phone for some reason wouldn't connect to the internet in a foreign country.......so I called the front desk and shared my panic attack with Miguel. I couldn't even see the street names, but I described the buildings around me and he figured out where we were and talked us to a gas station and set us on the path back to the hotel. He will always be a hero to us. We loved our stay there and give it our highest recommendation. read less

This is a very quaint hotel, centrally located to food, entertainment and shopping in Old San Juan. The staff was... read moreThis is a very quaint hotel, centrally located to food, entertainment and shopping in Old San Juan. The staff was friendly and the their service extends beyond just your stay! We were able to leave our bags after checkout and stop in to use the restroom and rooftop lounge when we returned from our cruise.
It is within walking distance to one cruise port, but not the other, so check your port location if you're staying here for a cruise. This location isn't ideal if you plan to stay in the hotel all day, it's small with not a lot of amenities, but there were just enough to make the experience memorable. We'll be back! read less

2 nights before Cruise Very clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk... read moreVery clean hotel, staff was amazing, friendly and very helpful. Perfect location, close to everything, we could actually walk to the cruise port in 5 minutes. Great little shops and restaurants so close. Would definitely recommend this hotel! read less

These guys are incredibly accommodating. We knew it was likely the hotel would not have AC after the hurricane and... read moreThese guys are incredibly accommodating. We knew it was likely the hotel would not have AC after the hurricane and upon arrival were told they did not. They gave us a discount and made sure our every need was taken care of, had fans in the room, etc. Even carried our luggage up four flights with a smile.

My husband contacted them about our daughter's purse 3 days after leaving it at the hotel and they saved it for us for a week AND let us hang out at the hotel today while waiting on our flight.

Super friendly and the rooms (and building) are cool! The sunrise from the 6th floor rooftop is amazing! read less